Product Operations Associate

About the Role:

We are looking for a highly organised, analytical and proactive Product Operations Associate to help our Product team work more efficiently and effectively.

You will work closely with Product Designers, Engineering Squad Leads and Customer Success to coordinate product development, facilitate customer research and ensure information flows seamlessly between teams. You will also support competitive research, product analytics and the communication of new product features.

AI is central to how we work. We are looking for someone who is exceptionally proficient with modern AI tools and constantly seeks opportunities to use them to improve productivity, automate workflows and deliver better results.

Key Responsibilities:

• Coordinate information flow between Product Designers, Engineering Squad Leads and other stakeholders, ensuring teams have the information they need to work efficiently.
• Track product initiatives, follow up on action items, identify blockers and help ensure smooth progress across multiple development squads.
• Work closely with Customer Success to identify suitable customers, arrange user interviews and ensure customer feedback reaches the relevant Product teams.
• Research competitor products, features, pricing and market developments, producing clear, insightful and actionable reports.
• Support investigations into customer performance and product usage, using analytics tools and AI to identify trends, explain changes and recommend improvements.
• Help prepare product release notes, feature announcements, internal documentation and customer-facing product materials.
• Continuously improve product development processes, documentation and communication between teams.
• Leverage AI tools to accelerate research, analyse data, automate repetitive tasks and improve operational efficiency.

Requirements:

• A degree in Business, Economics, Engineering, Computer Science or a related field from a top tier university.
• 1-3 years of relevant experience in Product Operations, Project Management, Business Analysis, Product Management or a related role.
• Exceptional proficiency with AI tools, such as ChatGPT, Claude, Gemini and similar platforms, with demonstrated experience using them for research, analysis, automation and productivity improvements.
• Fluent written and spoken English, with outstanding communication skills and the ability to produce clear, concise and professional reports.
• Excellent organisational and project coordination skills, with exceptional attention to detail and the ability to manage multiple tasks and stakeholders.
• Strong analytical and problem-solving skills, with the ability to interpret complex information and translate findings into actionable recommendations.
• A proactive, results-driven mindset, with the ability to work independently, take ownership and follow through on tasks.
• Strong interpersonal skills and the ability to work effectively with technical and non-technical teams.
• A genuine interest in technology, software products and artificial intelligence.

Preferred Requirements:

• Experience working in a fast-paced B2B SaaS or technology company.
• Familiarity with Jira, Confluence, Figma or similar product development and collaboration tools.
• Experience with data analytics tools such as SQL, Metabase, Tableau or Python.
• Experience conducting competitor research, customer research or market analysis.
• Experience building AI-assisted workflows or automations to improve business processes.
• Familiarity with agile software development processes and cross-functional product teams.
• An interest in digital publishing, social media and the media industry.