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In office (Mumbai)
Confirmed on the employer's own hiring board on Oct 14, 2026. First seen by Alion on Apr 17, 2026. eClerx scores A on the Alion truth index.
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eClerx is an Indian knowledge process outsourcing and analytics company that provides data management, operations, analytics and automation services to large enterprises. Founded in 2000 and listed on the Indian stock exchanges, it serves financial services, communications, retail, technology and media clients from delivery centres in India, the Philippines, Thailand and Europe, covering digital customer operations, financial markets operations and programmatic media buying. The company is headquartered in Mumbai, India.
Backed by Peak XV Partners
Lead Voice of Consumer (VoC) programs including surveys, reviews, and feedback analysis
- Design, manage, and analyze Net Promoter Score (NPS), CSAT, CES programs across customer touchpoints
- Perform social media listening and sentiment analysis across platforms (Twitter/X, Instagram, Facebook, forums, etc.)
- Analyse web and app performance metrics using tools like Adobe Analytics, Google Analytics, Amplitude etc.
- Analyze data from offline touch points and other physical customer interaction channels to generate actionable insights on customer experience and business performance.
- Identify customer journeys, drop-offs, and behavioural patterns across digital touch points
- Identify key customer pain points, trends, and emerging issues through data
- Build dashboards and reports using Power BI, Tableau, or similar visualization tools
- Translate data into actionable insights, compelling narratives, and strategic recommendations (data storytelling)
- Collaborate with digital, marketing, product, and CX teams to drive improvements
- Manage client communication and ensure timely delivery of insights and reports
- Drive closed-loop feedback mechanisms and continuous improvement initiatives.
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