Senior Process Manager

Roles and responsibilities:

• Drupal Platform Development: Design, develop, and maintain enterprise Drupal websites using Drupal 9/10/11, including custom modules, themes, content types, and configuration management.
• Website Maintenance & Enhancements: Implement content, functionality, and configuration updates, including page creation, component reuse, module enhancements, and ongoing change requests.
• Drupal Core & Module Management: Plan and execute Drupal core upgrades, contributed module updates, security patches, and compatibility validations across environments.
• Cloud & Hosting Operations: Manage and support Drupal hosting environments on Acquia Cloud, Azure, or similar cloud platforms, ensuring platform stability, scalability, and availability.
• Performance Optimization: Monitor and optimize website performance through caching strategies, CDN configurations, PageSpeed/Lighthouse analysis, database optimization, and Core Web Vitals improvements.
• Production Support & Troubleshooting: Conduct proactive monitoring, error log reviews, root cause analysis, bug investigation, and resolution of application and infrastructure issues.
• Database & Disaster Recovery: Perform database maintenance, backup validation, restore testing, and disaster recovery readiness activities to ensure business continuity.
• Security & Compliance: Apply security updates, perform vulnerability assessments, review user roles and permissions, manage SSL certificates, and support security audits.
• Accessibility & Quality Assurance: Validate website accessibility compliance, cross-browser compatibility, responsive behavior, and overall user experience across devices.
• CI/CD & Environment Management: Support deployment processes across Development, QA, Staging, and Production environments using modern DevOps practices and version control systems.
• Documentation & Reporting: Maintain technical documentation, change logs, BRDs, operational runbooks, RCA reports, and monthly maintenance reports.
• Stakeholder Collaboration: Work closely with business stakeholders, project managers, and client teams to understand requirements, provide effort estimates, and deliver solutions aligned with business objectives.

Technical and Functional Skills:

• Minimum 7+ years of IT experience, with at least 5+ years of hands-on Drupal development, maintenance, and production support experience on enterprise-scale websites.
• Strong expertise in Drupal 9/10/11, including custom module development, theme development, configuration management, Views, Taxonomy, Webforms, and Drupal APIs.
• Hands-on experience with Drupal core upgrades, module updates, security patching, site migrations, and enterprise website maintenance.
• Experience supporting Drupal websites hosted on Acquia Cloud, Azure, or similar cloud platforms.
• Working knowledge of cloud hosting, infrastructure monitoring, application deployments, SSL management, backups, disaster recovery, and website operations.
• Then under Preferred Skills & Certifications:
• Experience with Acquia Cloud Platform and Drupal hosting best practices.
• Exposure to Azure cloud services, infrastructure management, and monitoring tools is a plus.
• Acquia Certified Drupal Developer or equivalent Drupal certification preferred.

Preferred Skills & Certifications

• Acquia Certified Drupal Developer or equivalent Drupal certification preferred.
• Experience with Acquia Cloud Platform, Acquia Site Factory, or Acquia CDP.
• Experience with Azure Cloud Services, cloud monitoring, and infrastructure operations.
• Exposure to HubSpot integrations, REST APIs, SFTP integrations, email automation workflows, and lead management systems.
• Experience supporting websites requiring high availability, performance monitoring, and 24x7 operational support.
• Familiarity with accessibility auditing tools, security scanning tools, and performance monitoring platforms.
• Excellent written and verbal communication skills with the ability to create technical documentation, support reports, runbooks, and client-facing deliverables.