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Senior Process Manager
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Location
In office (Mumbai)
Seniority
Senior · 3+ years exp
Visa
Sponsors visas in United States, United Kingdom; no register of this country names it
Confirmed on the employer's own hiring board on Nov 15, 2026. First seen by Alion on Sep 11, 2026. eClerx scores C on the Alion truth index.
Overview
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Impact
Profile match
eClerx is an Indian knowledge process outsourcing and analytics company that provides data management, operations, analytics and automation services to large enterprises. Founded in 2000 and listed on the Indian stock exchanges, it serves financial services, communications, retail, technology and media clients from delivery centres in India, the Philippines, Thailand and Europe, covering digital customer operations, financial markets operations and programmatic media buying. The company is headquartered in Mumbai, India.
Backed by Peak XV Partners
Key Responsibilities:
- Execute software upgrades on Ciena, Nokia, and Infinera optical platforms following detailed MOPs
- Perform customer circuit grooms and reconfigurations during maintenance windows
- Conduct pre- and post-activity health checks, verification, and rollback planning
- Monitor network performance and ensure zero service impact during changes
- Create and update detailed Methods of Procedure for upgrades and grooms
- Document all activities in ticketing systems and provide clear status updates
- Troubleshoot issues during activities and escalate when necessary
Required Skills & Experience:
- 3+ years hands-on experience with Ciena, Nokia 1830 PSS, and/or Infinera DWDM platforms
- Strong understanding of DWDM, OTN, and coherent optics
- Experience performing maintenance and changes in live production networks
- Ability to strictly follow procedures while working on live traffic
- Excellent English communication skills (written and verbal)
- Comfortable working US night-time hours during maintenance windows (your daytime)
Nice-to-Haves:
- Experience performing customer circuit grooms and migrations
- Optical certifications from Ciena, Nokia, or vendor-neutral programs
- Experience writing and executing MOPs for complex network changes
- Familiarity with the network management systems for these platforms
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