Analyst - Digital Workplace

Responsibilities

• Analyse business and user needs, identify improvement opportunities and translate requirements into practical Digital Workplace solutions.
• Contribute to the development and continuous improvement of Digital Workplace governance frameworks, policies and best practices.
• Collaborate with the Service Desk to analyse recurring requests and incidents, improve support processes, clarify procedures and enhance user experience.
• Design and structure business processes, workflows and solution concepts in collaboration with business and technical teams.
• Monitor and analyse the adoption of Digital Workplace tools, identify challenges and recommend actions to improve user engagement and productivity.
• Assess and recommend digital tools based on business needs, value, usability, security, integration and existing Group solutions.
• Work with cross-functional teams to develop recommendations, support implementation and drive continuous service improvement.
• Contribute to knowledge sharing, documentation and change management initiatives to strengthen Digital Workplace practices across the Group.

Profile

• Degree in Information Technology, Business Information Systems, Business, or a related field.
• Minimum 3 years of relevant experience in Digital Workplace, Business Analysis, Digital Transformation, IT Functional Support or related fields.
• Good working knowledge of Microsoft 365 collaboration tools, including Teams, SharePoint, OneDrive and Outlook.
• Strong analytical and problem-solving skills, with the ability to understand complex requirements and translate ideas into practical solutions.
• Ability to conceptualise processes, visualise workflows and develop structured recommendations.
• Good understanding of digital governance, user adoption and continuous improvement principles.
• Strong communication and collaboration skills, with the ability to work effectively across business and IT teams.
• Open-minded, adaptable and receptive to constructive feedback and different perspectives.
• Interest in AI, automation and emerging digital technologies would be an advantage.
• Self-motivated, proactive and able to work independently while contributing to collective outcomes.
• Good command of both English and French.

Experience: 3+ years