Information Technology Support Engineer

EduSahaj.AI Private Limited is hiring a Security Systems Integration & Network Support Engineer to install, integrate and keep online our CCTV, biometric and other proprietary security devices. You will own end-to-end resolution of device and network issues: IP cameras, NVRs/DVRs, face and fingerprint terminals, access controllers, and the cloud and local platforms they report to (Hik-Connect, Hik-Partner Pro, HikCentral, ZKTeco, eSSL, Matrix and similar).

Job title: Security Systems Integration & Network Support Engineer

Department: IT / Security Systems

Location: Lucknow – on-site with field visits

Employment type: Full-time

Experience: 0–2 years

Reports to: Facilities Head

Device integration

• Install, configure and commission IP cameras, NVRs/DVRs, face and fingerprint terminals, card readers and access controllers.
• Integrate devices from multiple vendors (Hikvision, Dahua, CP Plus, ZKTeco, eSSL, Matrix, Honeywell and others) into a common VMS, access control or attendance platform.
• Link biometric terminals to HRMS / payroll and attendance software via SDK, API, ISAPI, ONVIF or database sync.
• Onboard devices to cloud platforms (Hik-Connect, Hik-Partner Pro, HikCentral, vendor P2P clouds) and keep them registered.
• Configure door access rules, schedules, user and face/fingerprint enrolment, and alarm I/O.

Network and connectivity resolution

• Diagnose and fix offline devices: Wi-Fi and wired issues, DHCP/static IP conflicts, DNS, gateway, routing priority between LAN and Wi-Fi.
• Configure switches, PoE budgets, VLANs, routers, port forwarding and firewall rules for security devices.
• Troubleshoot cloud registration failures, P2P/relay issues, NAT and ISP-side blocking.
• Use tools such as ping, traceroute, Wireshark, SADP and vendor config tools to isolate faults.

Support and maintenance

• Act as L2 escalation for device and connectivity tickets; resolve within agreed SLAs.
• Run preventive maintenance: firmware updates, health checks, storage/HDD checks, backup of configs.
• Keep an up-to-date asset register: device model, serial, IP, location, firmware, credentials (stored securely).
• Document root causes and fixes; build a troubleshooting knowledge base for recurring issues.
• Coordinate with vendors, OEM support and ISPs for RMA and escalations.
• Train site staff on basic checks and first-line troubleshooting.

• Diploma or degree in Electronics, Electrical, IT, Computer Science or a related field.
• 2–5 years hands-on experience with CCTV and biometric / access control systems.
• Working knowledge of at least two major vendors devices and their configuration tools (e.g. Hikvision SADP / iVMS / Hik-Connect, Dahua ConfigTool / DMSS, ZKTeco ZKBio, eSSL eTimeTrackLite).
• Solid networking fundamentals: TCP/IP, subnetting, DHCP, DNS, NAT, VLANs, PoE, Wi-Fi.
• Familiarity with ONVIF, RTSP, ISAPI and basic API / SDK integration concepts.
• Methodical troubleshooting approach; able to work from symptoms to root cause.
• Clear written and spoken communication in English and Hindi.
• Willingness to travel between sites and support occasional after-hours issues.
• Own two-wheeler and valid licence (if field visits apply).

• Vendor certifications: Hikvision HCSA/HCSP, Dahua DHSA, ZKTeco or similar.
• Networking certification: CCNA, CompTIA Network+ or equivalent.
• Experience with enterprise VMS / PSIM platforms (HikCentral Professional, Milestone, Genetec).
• Exposure to intercoms, boom barriers, turnstiles, fire alarm and intrusion panels.
• Basic scripting (Python, PowerShell) for bulk device configuration or health monitoring.
• Experience managing multi-site deployments of 50+ devices.