Bilingual Network Engineer (Japanese & English)

EIRE Systems is looking to hire a Japanese and English-speaking Network Engineer. This is an in-house corporate network operations opportunity, dedicated to supporting the network infrastructure of a global Pharmaceuticals company.

You will support network systems operations and network change projects for an enterprise environment comprising mostly Cisco networking equipment for Tokyo and several locations around Japan.

Working as part of a small local Network infrastructure team, with support from global network operations groups, the main focus of the role will be supporting the day-to-day network support services, troubleshooting network performance issues, handling incidents, planning and executing operational network change activities.

Global and local projects coordination:

・Work closely with German HQ, Spain and Singapore IT teams and local Infrastructure department for network related activities, such as vendor control (quote, schedule, user coordination of the sites), WAN circuit management (opening/closing), equipment management, performing connection/application tests after implementation, user training, and all other necessary duties.

・Decommission of devices and circuits with coordination with local business, IPS and external vendors for supporting projects.

・After hours and weekend work for planned local/global project work and unexpected issues, including business trips will be required.

As a member of L2 incident management, responsible for troubleshoot, upgrade, install hardware/software of routers, switches, proxy servers, and all other related devices and tools.

・Process internal & external Firewall requests from users including checking logs, existing rules.

・Manage wireless access points and wireless controllers in Japan.

・Work closely with server, application, infrastructure and printer teams, and voice/video team to respond to their network queries.

・Process network related issues and requests via ticketing system, configuring devices as necessary.

・Inventory of all Japanese devices and data files.

・After hour and weekend work for planned local/global project work and unexpected issues, including business trips.

Supported technologies include:

・Cisco L2 and L3 LAN, traditional WAN and wireless solutions

・Palo-Alto Firewall operations

・Palo-Alto VPN (Global Protect)

・Zero-Trust solutions + configuration on network devices for endpoints

・Cloud-based proxy system (Zscaler)

・Cisco ISE authentication/authorization

・Microsoft 365 E5 security

・SD-WAN solution with Aruba (Silver Peak)

Company Info

For more than 25 years, EIRE Systems has provided professional IT Services to multinational corporations operating in Japan, as well as Japanese companies looking to expand into overseas markets.

Working with our clients we:

• Manage their IT infrastructure and technology upgrade projects.
• Design and implement new technology solutions.
• Support and manage their existing IT environments using our on-site and remote Managed Services and Outsourcing Solutions.

As a company that started up here in Tokyo, EIRE Systems is owned and managed by IT professionals who are originally from Ireland. We have built a truly international business culture, offering a unique blend of Japanese and Western business practices.

EIRE Systems provides a wide-range of career choices for internationally-minded technology and support professionals. From the company's small beginnings, EIRE Systems currently has 150 Tokyo-based employees and is expanding it's local, regional and global expertise. We have established offices in Hong Kong, Singapore and Shanghai and are reaching further as we grow our presence throughout the Asia-Pacific.

Measures against passive smoking: No smoking indoors allowed

Working Hours

9:00 - 18:00

Job Requirements

Qualifications:

・2-3 years hands-on experience in the networking field.

・CCNA or CCNP certification or equivalent knowledge and experience

・Experience with enterprise-class Cisco networking technologies, and good overall knowledge of WAN, LAN, WLAN, Internet Proxy, VPN and Firewalls

・Knowledge of ITIL processes and methodologies to deliver high quality support to meet customer needs

・Ability to follow processes and to generate good documentation.

・Collaboration and communication skills. Accountable and highly results oriented. Sense of urgency. Ability to plan and organize work.

Language Skills (Must-have)

Proficiency using both Japanese (fluent/native) and English (Intermediate)

English Level

Business Conversation Level (TOEIC 735-860)

Japanese Level

Fluent(JLPT Level 1 or N1)

Salary

Depends on experience

Other Salary Description

Social Insurance

Commuting/ Transportation Allowance

Education/ Training