Operations Officer

Responsibilities:

• Support the day-to-day operations of the agency and ensure assigned activities are properly coordinated.
  
• Coordinate and follow up with different departments to ensure tasks and deliverables are completed on time.
  
• Track projects, deadlines, meetings, assignments, and other operational commitments.
  
• Maintain and update internal trackers, reports, schedules, and operational records.
  
• Assist in developing and maintaining efficient workflows and standard operating procedures.
  
• Monitor adherence to established processes and escalate issues or delays to management.
  
• Follow up on outstanding tasks and ensure action points from meetings are implemented.
  
• Support communication and coordination between Business, Strategy, Creative, Digital, Media, HR, and Finance teams.
  
• Assist in coordinating internal meetings, team activities, and operational requirements.
  
• Identify recurring operational challenges and suggest practical solutions.
  
• Prepare basic operational reports and provide updates to management on ongoing activities.
  
• Maintain accurate documentation, files, databases, and internal records.
  
• Support the implementation of company policies, procedures, and operational standards.
  

Requirements:

• First degree from a reputable tertiary institution.
• 1–3 years of relevant experience in operations, administration, project coordination, or a similar role.
• Previous experience in an advertising, creative, media, marketing, or professional services environment is an advantage.
  
• Strong organisational and coordination skills.
  
• Good communication and interpersonal skills.
  
• Strong attention to detail and ability to manage multiple tasks simultaneously.
  
• Proficiency in Google Workspace and/or Microsoft Office.
  
• Ability to use task/project management tools is an advantage.
  
• Ability to work independently while collaborating effectively with different teams.