KYC Specialist

Eldorado.gg is a leading marketplace for in-game items, accounts, and services, founded in 2018. Built by a team of 200+ professionals who care about speed, security and user experience. We support 400+ games such as Roblox, League of Legends and Fortnite, attracting more than 10 million monthly visits and reaching a global audience every day. We value bold ideas, move fast and continuously push the boundaries of digital trading. Join us and be part of a team where your work makes a real impact!

As we continue to grow, we’re looking for a KYC Specialist to join our Risk & Fraud team! In this role, you’ll help ensure a safe and secure customer experience by supporting customer onboarding, reviewing account activity, and assisting with KYC/AML processes. If you have strong attention to detail, enjoy problem-solving, and are passionate about compliance and customer experience, we’d love to hear from you - apply now!

POSITION BREAKDOWN

• Perform new user onboarding by verifying submitted information, documentation, and conducting ID reviews;

• Review existing user accounts, payment activity, and payment card usage while identifying suspicious or potentially fraudulent behavior;

• Handle customer inquiries via email and live chat related to AML/KYC matters;

• Communicate with customers regarding additional required documents or information;

• Collaborate with internal teams and provide support on AML, KYC, and related compliance matters;

• Contribute to improving internal processes and ensuring a smooth customer experience.

WHAT MAKES YOU A GREAT FIT

• At least 1 year of experience in KYC/AML;

• Strong attention to detail and ability to identify suspicious or potentially fraudulent activity;

• Ability to handle sensitive and confidential information with professionalism and discretion;

• Excellent written and verbal communication skills in Lithuanian and English;

• Ability to perform well under pressure in a fast-paced environment;

• Passion for delivering outstanding customer experience;

• Team-oriented mindset and ability to collaborate effectively with colleagues;

• Proactive approach with interest in improving processes and contributing to team development;

• Experience in Compliance or Customer Support is considered an advantage;

• Availability to work mixed shifts on weekdays and weekends;

• A genuine interest in gaming culture would be a big plus.

PERKS & BENEFITS

• Growth opportunities: Access to an internal library, latest tools and technologies, professional conferences, and mentorship to level up your skills, opportunities for internal career growth;

• Health & wellbeing: Private health insurance after the probation period, additional sick days (no doctor’s note needed), and the option to join free volleyball games at Delfi Arena with colleagues;

• Office perks: Free parking, a fully stocked kitchen, Friday bun breakfasts, and a gaming room (table football, driving simulator, PS5, Xbox One); we’re pet-friendly and love team activities from game nights to sports events;

• Additional time off: Extra vacation days added annually (+1 day per year), with a cap of up to 10 additional days;

• Equity opportunities: Top-performing employees have the opportunity to be included in the generous company’s stock options program;

• Extra perks: Monthly top-ups for your Eldorado.gg account after probation, gifts for important life events, partner discounts, and referral bonuses;

• Remote work model: Fully remote, with the option to work from our office at SimbioCity (Vilnius) if preferred.

GROSS SALARY

The salary range for this position is €8.30-€10.00/hour gross for daytime hours, depending on experience, and €12.45/hour gross for night shifts.

WHAT TO EXPECT NEXT

Shortlisted candidates will be contacted by our Talent Acquisition team and invited to complete the following stages: HR interview, test task, and hiring manager interview.