Employee Experience & Continuous Improvement Lead

Business Unit: ESI HQ & Other

Division: IT - Business

Challenge Yourself and Impact the Future!

Element Solutions Inc (NYSE:ESI) is a leading specialty chemicals company whose operating businesses formulate a broad range of solutions that enhance the performance of products people use every day. Developed in multi-step technological processes, our innovative solutions enable our customer manufacturing processes in several key segments, including electronic circuitry, communication infrastructure, automotive systems, industrial surface finishing, and offshore energy.

Customers of our businesses use our innovation as a competitive advantage, relying on us to help them navigate in fast-paced, high-growth markets. For example, in-care technology, from infotainment to driver assistance, is accelerating the paste of new product development and automotive markets, and with a deep market expertise in electronics, we sit at the intersection of the fast-growing market, changing the competitive playing field for automotive manufacturers, with a long-standing presence.

We strive to embody the five Elements of our Culture- our 5C's; Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment.

Who are we looking for

The Employee Experience & Continuous Improvement Lead improves how employees experience IT services and internal processes. The role turns employee feedback, service performance data and operational pain points into practical, measurable improvements. Working across IT and business functions, the position leads service-quality reviews, root-cause analysis and cross-functional improvement initiatives, with a strong focus on sustainable adoption and business outcomes.

What will you be doing

Employee Experience And Service Quality

Own the review of negative satisfaction surveys and other employee feedback relating to IT services.

Coordinate fact-based reviews with service owners, identify root causes and agree on corrective or service-recovery actions.

Analyze recurring themes across employee feedback, service interactions and key employee journeys, including onboarding, offboarding, access, and support.

Advocate for clear, consistent and user-friendly service experiences, communications and processes.

Continuous Improvement

Lead cross-functional improvement initiatives from problem definition through implementation and benefits review.

Facilitate process mapping, root-cause analysis, and solution-design workshops.

Apply Lean, Six Sigma, ITIL or comparable methods to simplify processes, reduce waste, and improve quality.

Partner with service and process owners to prioritize actions, manage dependencies, and sustain improvements.

Insights, Measurement and Change

Define and monitor employee experience, service quality, and improvement of KPIs.

Prepare concise trend reports and recommendations for leadership and service owners.

Track improvement commitments, benefits, and post-implementation outcomes.

Support communications, readiness, training, and stakeholder engagement for process changes.

Role Boundaries

The role focuses on employee experience, service quality, and continuous improvement, not system delivery.

Technology platforms are used as information or workflow sources when relevant.

Who are You

• Experience in continuous improvement, employee or customer experience, service quality, operational excellence, process management, or business transformation.
• Demonstrated success leading cross-functional improvement initiatives and influencing without direct authority.
• Experience analyzing qualitative feedback and operational data, conducting root-cause analysis, and translating findings into action.
• Advanced English proficiency, both written and spoken.
• Working knowledge of Lean, Six Sigma or ITIL; certification is preferred.
• Experience with survey analysis, KPI reporting, or tools such as Power BI is an advantage.
  
  

What competencies will you need

• Ability to perform data analysis and use statistical tools.
• Ability to communicate complex problems in plain language.
• Strong facilitation, stakeholder management, written communication, and presentation skills.
• Advanced English proficiency, both written and spoken.
  
  

We are Offering...


Teamwork - At Element Solutions Inc, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.

Innovative - At ESI, we are committed to solving the complex and evolving needs of our customers through innovation and high-quality standards. We are focused on bringing cutting-edge and environmentally sustainable solutions to the market. Our people are the critical resources required to make that happen. We support your success by creating a strong, inclusive culture, competitive total rewards, and an appropriate work-life balance.

Equal Opportunity Employer


All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category applicable under federal, state and local laws.