Lead Site Reliability Engineer

Position: Lead Site Reliablity Engineer (SRE)

Location: New Jersey (hybrid) / or Remote (East Coast)

Hanwha Vision America (HVA), formerly known as Hanwha Techwin America (HTA), is an affiliate of the Hanwha Group, a Fortune Global 500 company. HVA is an industry-leading provider of advanced network video surveillance products, including IP cameras, storage devices, and video management systems founded on world-class technologies. We offer end-to-end security solutions and have achieved global success across various industry verticals, including retail, transportation, education, banking, healthcare, hospitality, and airports.

We are seeking a Lead Site Reliability Engineer makes Hanwha Vision's global cloud platform observable, automated, and reliable. We treat operations as a software engineering problem. You will do hands-on engineering work and set the reliability standard for SRE engineers across our US, Korea, and India teams.

Key Responsibilities

• Observability: Own the design and quality of our monitoring stack: Datadog (including APM), Prometheus, Grafana, Tempo, and PagerDuty. Define SLIs and SLOs with product teams, build SLO-based alerting, and cut alert noise so every page is actionable.
• Incident Response: Act as incident commander for critical outages. Own on-call design and escalation paths. Run blameless post-mortems and make sure the follow-up work gets done.
• Automation: Replace manual operations work with code (Go or Python). Automate scaling (Karpenter), runbooks, and operational checks. Use Terraform and Helm to manage monitoring, alerting, and guardrails as code.
• Release and Change Governance: Help run our release and change management process. Build automated deployment gates that check release conditions and SLOs before changes reach production.
• FinOps: Give teams visibility into what their services cost. Find and drive right-sizing and waste reduction across AWS.
• Security Guardrails: Support security and compliance work with automated controls (for example, just-in-time AWS access) and SOC 2 evidence.

Technical Leadership

• Mentor SRE engineers in Korea and India. Review their designs and code and help them grow into senior roles.
• Bring new SRE engineers up to speed on our platform, tooling, and on-call practices.
• Keep reliability practices consistent across every region we operate in.

Required Technical Skills

• 8+ years of professional experience in SRE, Production Engineering, or Systems/Infrastructure Engineering, including at least 2 years as a technical lead or mentor.
• Observability: Deep, hands-on experience with Datadog, Prometheus, Grafana, and PagerDuty, including APM, distributed tracing, and SLO-based alerting.
• Incident Management: Has led response to production outages and written post-mortems.
• Automation: Strong programming skills in Go or Python.
• Containers: Production experience operating and scaling Kubernetes (Amazon EKS preferred), including Karpenter and Helm.
• IaC: Strong working knowledge of Terraform.
• Communication: Excellent written and spoken English. Comfortable working across time zones and cultures with teams in Korea and India.

Preferred

• Experience with AWS cost management (Cost Explorer, tagging, right-sizing).
• Experience supporting SOC 2 or similar audits.
• Experience troubleshooting performance in Java-based services.
• Working knowledge of Kafka/MSK, DynamoDB, OpenSearch, or caching layers.

Travel

Some travel, including to Carlsbad, CA and to our teams in Korea and India.

Hanwha Vision America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.