Network Operations & Service Delivery Manager
First seen by Alion on Sep 4, 2026.
Role Overview :
We are looking for an experienced Network Service Delivery Manager / Service Owner to take end-to-end ownership of global network services, drive operational excellence, lead network operations teams, manage external vendors, and continuously improve service quality and user experience.
This is a leadership and service-management-focused role, with strong emphasis on people management, service ownership, vendor management, ITIL governance, NOC operations, SLA/KPI management, major incident management, and continual service improvement.
Key Responsibilities :
Network Service Ownership & Strategy :
- Own the complete lifecycle, availability, performance, security, and reliability of global network services.
- Define and maintain network service strategy, roadmap, operating model, and service standards.
- Align network services with business requirements and technology priorities.
- Drive service maturity, resilience, scalability, and continual improvement.
People & Team Leadership :
- Lead, mentor, and develop network delivery and operations teams.
- Establish objectives, KPIs, performance standards, and development plans.
- Build a high-performing team focused on accountability and service excellence.
- Support succession planning and capability development.
- Coordinate with teams across different regions and time zones.
Service Delivery & ITIL Governance :
- Establish governance across Incident, Problem, Change, Service Level, Capacity, and Service Transition processes.
- Monitor service performance against agreed SLAs and KPIs.
- Conduct regular service reviews and operational governance meetings.
- Identify service gaps and implement corrective and continual improvement plans.
- Define and maintain operational standards, documentation, and service models.
NOC & Major Incident Management :
- Work closely with Network Operations Centres to ensure effective monitoring, triage, escalation, and incident management.
- Lead major network incidents and coordinate internal and external teams for timely resolution.
- Drive root-cause analysis, corrective actions, and post-incident reviews.
- Improve monitoring, alerting, observability, and operational maturity.
Network Transformation & Technology Roadmap :
- Drive adoption of modern networking technologies and operating models.
- Support initiatives involving SD-WAN, SASE, cloud networking, automation, AI-driven monitoring, and hybrid connectivity.
- Ensure network services evolve in line with enterprise technology roadmaps.
- Partner with architecture and engineering teams during solution design and project planning.
Reporting & Stakeholder Management :
- Provide service dashboards, operational reports, KPI/SLA performance, risks, and improvement updates to senior stakeholders.
- Communicate service risks, business impacts, incidents, and remediation plans clearly to technical and non-technical stakeholders.
- Represent Network Services across IT leadership, projects, and transformation initiatives.
Mandatory Technical Skills :
- LAN, WAN, WLAN
- SD-WAN, VPN and MPLS
- Routing and Switching
- DNS and DHCP
- Firewalls, Load Balancers and Proxies
- Network Security and Segmentation
- Azure/AWS Cloud Networking
- Hybrid Connectivity
- Network Monitoring and Observability
- NOC Operations and Major Incident Management
Education & Certifications :
- Bachelor's degree in IT, Computer Science, Engineering, or a related discipline.
- ITIL 4 Foundation (Mandatory)
- Cisco CCNA (Minimum requirement)
- At least one advanced networking certification (e.g., CCNP, JNCIS, or Fortinet certification).
Skills
Network Operations Center, IT Service Delivery, Delivery Management, ITIL, IT Governance, Vendor Management System, Incident Management, Change Management, SDWAN, Datacenter, VLAN