SPA Manager (Bollants)

"Ella ” means ‘come’ in Greek. A heartfelt invitation to explore, connect, and feel inspired. At Ella Resorts, we open our doors to a world where every moment becomes a cherished memory. We reimagine the art of resort living for the modern lifestyle traveler. Those who seek not just a destination, but a meaningful journey. Our curated collection of beachfront retreats, set across some of the Mediterranean’s most iconic shores, invites you to embrace adventure, unwind in style, and discover the true essence of summer living.

In order to support our rapid growth we are seeking to hire an experienced and visionary SPA Manager.

Position Summary

The Spa Manager is responsible for overseeing all Spa & Wellness operations, ensuring exceptional guest experience, high service and quality standards, effective team leadership and departmental profitability. The role focuses on operational excellence, revenue growth and the continuous development of the spa offering.

This is a great opportunity for someone who aspires to develop her/himself and become part of an innovative and vibrant team of hospitality professionals who aim high!

Main Responsibilities & Accountabilities

A. Spa Operations & Quality Management

• Oversee daily Spa & Wellness operations, including treatment areas, saunas, pools, relaxation areas and fitness facilities.
• Implement, monitor and continuously improve Standard Operating Procedures, service protocols and quality standards.
• Oversee procurement, inventory management, stock control and efficient use of products, equipment and supplies.
• Ensure compliance with financial controls, including verification and regular auditing of transactions, payments, discounts and complimentary services, in coordination with Finance.
• Conduct regular facility inspections to ensure operational readiness, cleanliness, hygiene, safety and presentation, coordinating with Maintenance and other departments to ensure proper equipment functioning, preventive maintenance and prompt resolution of technical issues.
• Ensure compliance with environmental regulations and sustainability standards, promoting responsible resource management, waste reduction and appropriate reporting of environmental risks.
• Attend daily hotel operational meetings and weekly meetings with the Corporate Wellness Director to review performance, priorities and ongoing initiatives.

B. Team Leadership & Development

• Lead, motivate and develop a professional, guest-focused and commercially aware spa team, fostering a positive and accountable working environment.
• Manage staffing levels, duty rosters, vacation planning and labor productivity according to operational needs.
• Lead recruitment, onboarding and staff training, ensuring compliance with treatment protocols, SOPs and service standards.
• Conduct daily team briefings, provide ongoing coaching and establish individual development plans through regular performance evaluations.

C. Guest Experience & Service Excellence

• Ensure a warm, welcoming, personalized and consistently high-quality guest experience throughout all spa facilities.
• Maintain an active presence within the spa and throughout the hotel, ensuring high service standards and proactively promoting the spa and wellness offering to hotel guests.
• Personally attend to VIP guests and ensure their individual needs and preferences are addressed.
• Monitor guest satisfaction, handle complaints and feedback professionally, and implement improvements to the overall spa experience.

D. Financial & Commercial Management

• Achieve departmental revenue and profitability targets through effective budgeting, cost control and revenue optimization.
• Monitor financial and operational KPIs, including revenue, capture rate, average treatment value, therapist and treatment room utilization, retail sales and labor costs.
• Optimize appointment scheduling, staffing allocation and available capacity, while monitoring cancellations, rejected bookings and lost revenue opportunities.
• Develop and implement pricing strategies, packages, promotions and retail initiatives to maximize revenue and profitability.
• Establish daily sales targets and coach the team in treatment promotion, upselling and retail sales.
• Prepare budgets, monthly revenue and expense reforecasts, and regular performance reports for the Corporate Wellness Director and Hotel Management.

E. Spa Development, Marketing & Collaboration

• Contribute to the development and implementation of innovative treatments, wellness concepts, packages and guest experiences, keeping up to date with industry trends.
• Identify and implement improvements in service quality, operational efficiency, spa facilities and commercial performance.
• Collaborate with Hotel Management, Front Office, Reservations and Marketing to increase spa awareness, guest engagement and revenue.
• Propose and support the implementation of marketing initiatives, promotional campaigns and wellness events, as well as the successful introduction of new services, products and equipment.

Requirements

• Relevant vocational qualification or degree in Spa Management, Wellness, Hospitality, Aesthetics or a related field.
• Fluency in German and English, both written and spoken, is essential.
• Willingness to relocate to Germany
• Proven management experience in a spa, wellness hotel or comparable upscale hospitality environment.
• Strong knowledge of spa operations, treatments, wellness facilities and service standards.
• Demonstrated leadership, team development
• Computer literacy, including Excel, Microsoft Word and Microsoft Office. Knowledge of Atlantis spa software is desirable.
• Technical knowledge of a wide variety of spa treatments.
• Familiarity with Service Standards (e.g. LQA, Forbes).
• Excellent interpersonal and communication skills.
• Leadership and supervisory skills
• Focus on sales and achieving financial budgets

Benefits

• Competitive remuneration package & benefits
• Career advancement in a fast-growing organization
• Continuous learning & development within a transparent & inclusive working environment
• Collaborative working environment

Ella Resorts are dedicated to providing exceptional guest experiences across its brand and our amazing Team members are at the heart of it.

Join us today to build our future together. We are committed to fair and equal employment. We hire based on individual merit and job requirements, ensuring no discrimination based on personal status, identity, or background.

All applications will be acknowledged and treated as strictly confidential.

In line with Ella Resorts' commitment to equal pay, fairness, and transparency, the salary range applicable to this position will be communicated to candidates during the recruitment process and prior to any salary discussions.