Enterprise Customer Success Manager

We are looking to hire an Enterprise Customer Success Manager looking to join an early yet executive CS team and have an impact on a category-defining company, backed by some of the best investors in Silicon Valley. CS Managers at Emi are the CEOs of our Portfolio Partners, not only managing relationship with our customer’s leadership team, but leading the strategy in order to have a larger impact in each account.

About the Customer Success Team

At Emi we are focused on solving real problems for our clients and for our candidates, which is why we are a customer-focused company. Our customer success team is responsible of leading the relationship with our clients and ensuring they obtain the best results from our projects together. Our team is composed of people with strong client relationship skills who are also extremely data-driven and capable of pivoting between multiple internal teams in terms of implementation, sales, product, and tech in order to drive results.

About Us

At Emi Labs (YC '19) we are on a mission to increase frontline workers' access to professional opportunities by building the infrastructure for Frontline Workers (check our manifesto online). As our first step, we are transforming the high-volume recruiting process of Frontline Workers to make it as simple, human, and fair as possible for both Candidates and Recruiters. Our product is a SaaS recruitment platform powered by AI that helps companies engage with candidates via text to drive faster and more efficient hiring processes. We are growing fast, well funded, and obsessed with making our mission a reality.

Responsibilities

• Build a long term, value based relationship with the leadership team and champions of our clients (CHROs, VP of Talent)
• Being the trusted partner for the customer on use-case and product functionality
• Deliver and communicate ROI for our clients throughout the customer lifecycle in Monthly and Quarterly Business Reviews (MBRs / QBRs)
• Be the voice of the customer in Emi, providing insights to work side-by-side with our product and tech teams
• Identify potential account growth (upsells) and help execute them to guarantee we’re adding more value in our clients

What we're looking for in Candidates

• +3 years of work experience managing relationships with enterprise accounts - Management Consulting, Customer Success, Account Management, Business Development, is a plus.
• Ability to create structure in ambiguous situations and design effective processes
• Strategic and analytical mentality
• Executive presence and communication abilities
• Strong leadership skills
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
• Thrives working in a growing environment, with the uncertainty and chaos of an early stage startup
• Fluent English Speaker, native is a plus

What we offer

• Flexible remote-first work culture. We work towards goals*
• Stock Options: Stock Options Package as part of your compensation package.
• Vacations: 3-weeks of vacation
• Holiday season: Week off between Christmas and New Years' eve
• Health coverage: Up to $1500 per year for local health insurance coverage
• Physical Wellness program: we have partnered up with Gympass, a wellbeing platform that offers the best coverage of top gyms, studios, and activities for you to choose from
• English Lessons: Improve your English skills with our in-company teachers
• Internal library: Get all the free books - digital, physical - you like, anytime