IT Support

Job Overview

ENPULSION is looking for an IT Support Specialist (f/m/x) to join our growing team in Vienna. In this role, you will provide technical support to employees, manage IT systems and devices, and help ensure reliable IT services across the organization.

Key Responsibilities:

• Monitor and manage helpdesk/ticketing systems, ensuring timely response, prioritization, and resolution of support requests.
• Provide end-user support for hardware, software, and network access issues via email, chat, remote tools, and in-person assistance.
• Diagnose and resolve technical problems involving workstations, printers, applications, and user accounts.
• Perform system imaging, configuration, and deployment of end-user devices following company standards.
• Manage user lifecycle processes, including account creation, modification, deactivation, and license administration.
• Administer and maintain core IT systems such as Active Directory, DNS, DHCP, and shared drives.
• Support enterprise applications including Microsoft 365, Teams, VPN, MFA, SSO, and other business platforms.
• Participate in IT infrastructure projects, upgrades, and system migrations as assigned.
• Liaise with third-party vendors and service providers for escalations, procurement, and issue resolution.
• Maintain accurate inventory records, asset tagging, and secure handling of IT equipment throughout its lifecycle.
• Ensure compliance with IT security and data protection policies during all support and system activities.
• Document procedures, solutions, and configurations; contribute to maintaining the internal knowledge base.

Type of contract: Full time position with 38.5 hours/week

Salary: The minimum base salary for this position starts at EUR 2918,14 gross per month, with a planned significant overpayment depending on your professional experience and qualifications.

Your profile

• 2+ years of relevant working experience in a corporate IT environment supporting users.
• Detailed desktop operating system knowledge/experience with Windows.
• Strong knowledge of desktop hardware.
• Infrastructure knowledge/experience (Active Directory, DNS, DHCP).
• Professionalism and ownership in handling service requests and system maintenance.
• Strong customer service focus with a proactive and approachable attitude.
• A collaborative attitude with the ability to work independently when required.
• Familiarity with IT service desk tools and best practice standards.
• Excellent written and spoken communication in English.

Why us?

At ENPULSION, you’ll join a young, international team united by a deep passion for space technology and innovation. We foster a friendly, open-minded work environment that encourages new ideas and rewards initiative. Our culture is fast-paced and growth-oriented - a place where your work will have a real impact, and where you can truly leave your mark.

Our benefits include:

• 25 days of paid vacation
• Choice between a KlimaTicket (Metropol region), a parking space or cantina vouchers for on-site dining
• Role-dependent FlexTime and home office options
• Monthly team lunches and regular team-building events
• Learning & development budget to support your continued growth
• Firmenradl - Bike Leasing Program
• Office located at VIE Airport City with access to:
  • FitFabrik Fitness Center
  • Airport Health Center
  • Shops, restaurants, and Crew Shop discounts
  • VIE Community App for news and deals