BPO Network Engineer

Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential, may it be from the ground up or by innovative transformation.

Our team is composed of hand-picked talented individuals adapted to handle themselves in a balanced environment of smart and hard work while maintaining a dynamic relationship with stakeholders, leaders, and team members. Important decisions revolve around the guidance of our core values, especially when choosing the right people:

• Grit. We never give up. We don't always know the answer, but we don't give up until we  crack it. Sticking at it makes us stronger.
• Curiosity. We want to know you, what makes you tick and what it will take to help you grow.
• Learning. Learning is the key to mobility, growth, and transformation. It's a commitment. We're committed.
• Grace. The unconditional love for our fellow man. What is this world without love - merely a transactional scorecard of winners and losers. We don't want to reinforce that operating system. We are driving a paradigm shift to an infinite mindset where we start from the knowledge that there is plenty to go around.
• Honesty & Sincerity. Being true to ourselves. Being honest, being open, trustworthy and truthful. Sincerity provides depth to honesty, as our honesty at times can even betray us, as we all hide behind our deep pain and hurt.
• Integrity. Integrity is standing up for what we believe is right and living by our highest values.

Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve.

Don’t just take our word for it; experience the growth yourself!

If you don’t know where to start, check us out at www.enshored.com.

Qualifications and Experience

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience.
• Typically three to five years of hands-on experience in network engineering or enterprise network operations, with demonstrated responsibility for configuring, maintaining, and troubleshooting network infrastructure.
• Experience investigating and resolving network incidents, implementing approved changes, documenting technical findings, and supporting infrastructure upgrades or deployments.
• Ability to work independently on assigned engineering tasks, apply structured problem-solving, and escalate issues with clear evidence when specialist support or broader approval is required.
• Relevant vendor certifications, such as Cisco CCNA or certifications from Fortinet or Juniper, are an advantage but are not mandatory.

Required Technical Skills

• Strong understanding of enterprise networking fundamentals, including TCP/IP, subnetting, VLANs, DNS, DHCP, routing, and switching.
• Hands-on experience with enterprise network devices and platforms, preferably FortiGate firewalls, Cisco switching, and Juniper networking or SD-WAN platforms.
• Practical knowledge of firewall policies, NAT, segmentation, intrusion prevention, and web/application filtering.
• Working knowledge of site-to-site IPsec and remote-access VPNs, plus Auto Discovery VPN (ADVPN) using IPsec and BGP; able to troubleshoot route propagation and failover.
• Understanding of SD-WAN concepts, link monitoring, traffic steering, and failover validation; Juniper SSR experience is an advantage.
• Ability to analyze network logs, SIEM alerts and events, monitoring data, and Wireshark packet captures to support troubleshooting and security investigations.
• Experience with network configuration backups, firmware/software upgrades, change validation, documentation, and incident management practices.

Key Responsibilities

• Network infrastructure engineering: Design, implement, configure, administer, maintain, and optimize enterprise LAN, WAN, WLAN, switching, routing, firewall, VPN, and SD-WAN infrastructure in accordance with approved architecture, designs, and standards.
• Routing and switching: Maintain network connectivity and services using TCP/IP, subnetting, VLANs, trunking, port-channeling, Spanning Tree Protocol, routing, DNS, and DHCP. Validate configuration changes and investigate connectivity issues across network layers.
• Firewall and network security: Administer firewall and security controls, preferably on FortiGate, including policy management, NAT, network segmentation, intrusion prevention, and web/application filtering. Review logs and configurations, apply approved security changes, and help maintain secure network access.
• VPN and SD-WAN operations: Implement and support site-to-site and remote-access VPN connectivity, including IPsec and SSL VPN technologies. Monitor SD-WAN link health, traffic steering, and failover behavior, and investigate tunnel, path selection, and connectivity issues.
• Monitoring and performance management: Monitor network availability, latency, packet loss, bandwidth utilization, interface health, and other performance indicators. Identify trends, investigate degradation, support capacity planning, and recommend practical improvements based on evidence.
• Incident troubleshooting and root cause analysis: Investigate network incidents using device logs, monitoring data, command-line diagnostics, and packet captures with tools such as Wireshark. Isolate faults, determine technical impact, document findings, contribute to incident reports and RCA/RFOs, and track corrective and preventive actions.
• Changes, upgrades, and maintenance: Execute approved network changes, hardware and software upgrades, firmware updates, migrations, and maintenance activities. Perform pre-change checks, risk and rollback planning, post-change validation, and service restoration checks.
• Configuration, documentation, and asset control: Maintain accurate network diagrams, device and circuit inventories, IP and VLAN records, configuration backups, technical specifications, standard operating procedures, and operational runbooks. Keep documentation current following changes and incident resolution.
• Security, audit, and compliance support: Support network assessments, vulnerability remediation, audit evidence collection, and compliance activities relevant to frameworks such as PCI-DSS, SOC 2, and ISO 27001.
• Help verify that network controls are implemented and documented as required.

About Enshored 

Enshored is the leading outsourcer for start-ups. We’re here for the innovators, for the scalers. We’re here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. We believe that when our people thrive, our clients thrive too. When we all thrive, the world becomes a better place.

At Enshored, this means: We support our people to achieve their potential and contribute to their best ability through structured learning and career development. We embrace diversity. We understand that people are all different and need different challenges. We don’t treat individuals as cogs in the machine. We provide the environment, tools, and support system to thrive.