Academy Operations Specialist , Additive Minds

Title: Academy Operations Specialist , Additive Minds

Responsible Manager: AM Academy - Global Product and Partnership Manager

Location: EOS North America - Pflugerville, TX (Hybrid)

The EOS Additive Minds Academy is seeking a motivated and detail-oriented Academy Operations Specialist to support the operations, maintenance, and continuous improvement of our global Additive Minds Academy.

This role primarily serves as the operational backbone of the Academy, a customer-facing education platform, partnering closely with internal Academy Product Owners to coordinate Learning Management System (LMS) and product development activities, track deliverables, follow up on action items, and ensure projects move forward on schedule. The successful candidate will coordinate learning platform administration, product releases, content publishing, and cross-functional communication to ensure Academy products remain accurate, high quality, and ready for customers.

As the Academy continues to expand its portfolio of online courses, certificate programs, enterprise offerings, and strategic partnerships, this position will play a critical role in ensuring operational excellence, maintaining product quality, and delivering exceptional learner experience.

Another job function of this role will be to support the management of workforce development efforts, ensuring that proposals are submitted on time, projects are executed in coordination with external partners, and funding is managed appropriately.

Your Mission

Global Customer Support

• Coordinate onboarding and ongoing administration for existing and new Academy customers.
• Monitor subscription renewals, learner access periods, and training utilization.
• Coordinate with customers to obtain learner rosters and ensure users are enrolled in the appropriate training programs.
• Manage user access by extending or updating subscriptions as needed.
• Coordinate with internal teams to ensure invoices, purchase orders, and renewals are completed in a timely manner.
• Track customer usage and communicate upcoming subscription renewals or access expirations.
• Support enterprise customers with learner administration and platform-related requests.
• Maintain accurate subscription records and customer documentation.

LMS Platform Administration

• Support with upload, testing, publishing, and maintenance of digital learning content within the LMS.
• Verify course functionality and learner experience before product releases.
• Support the transition to and ongoing administration of the LMS.
• Generate LMS operational reports and assist with KPI tracking.

Product Portfolio Coordination

· Maintain product information, pricing, descriptions, and metadata across the LMS, Shopify, Salesforce, and other internal systems.

· Track deliverables and assist product owners in managing lifecycle activities.

· Coordinate Expert Sessions for Certificate programs, action items, and communication across stakeholders.

· Support Academy partnerships, software partner collaborations, and special projects.

Content Operations

· Support video editing activities using tools such as Descript, or similar platforms.

· Assist with content translation and localization efforts to support global deployment.

· Maintain digital content libraries and learning assets.

Academy Operations

• Manage online store products and portfolio
• Work with order processing team to Invoice customers
• Manage article numbers and pricing
• Support with coordination and delivering in-person custom trainings (for example: NASA MasterClass)

Process Improvement

· Research, evaluate, and pilot emerging AI tools that can improve content development, translation, learner engagement, and operational efficiency.

· Analyze and identify repetitive Academy workflows that can be automated through AI Agents and workflow automation tools.

· Document best practices and create internal guidelines for the use of AI within the Academy.

Your Talents

· Experience in project coordination, operations, customer support, learning administration, or a similar role

· Associate's or Bachelor's degree in Business Administration, Project Management, Education, Marketing, Engineering, Communications, or a related field

· Strong organizational and project coordination skills

· Excellent written and verbal communication skills

· Strong attention to detail and willingness to learn

· Ability to work independently and collaborate with global teams

· Experience with Microsoft Office (Excel, PowerPoint, Word) and Microsoft 365 Copilot

· Familiarity or willingness to learn LMS platforms and Shopify is required

· Preferably to have experience with HubSpot, Descript, Canva, or similar marketing-adjacent tools is a plus

· Experience with AI Agent creation is preferable

· Interest in Additive Manufacturing, education, digital learning, and AI-enabled content creation

Our Vision:

Over 1000 sharp minds, about 60 nationalities, one goal: accelerating the world’s transition to Responsible Manufacturing.

Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years.

We work globally networked and prefer to think outside the box - and we’re looking for people who want to shape the future with us.

EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness. We are ALL IN.