Senior Workplace Engineer

We are looking for a skilled and motivated Senior Workplace Engineer to join our team in Lausanne or Aarau on a hybrid basis.

Our client is a leading international company headquartered in Switzerland with operations across multiple countries. They are currently undergoing a significant digital transformation, transitioning their workplace management from on-premises environments to cloud-based services.

In this role, you will strengthen the IT team and help deliver high-quality support and services to end users across the organization. You will provide ongoing support for enterprise information systems and apply strong analytical skills to resolve issues related to the integration, deployment and operation of digital workplace solutions, including the Azure Virtual Desktop platform.

Responsibilities

Handle complex incidents escalated from Level 1 and Level 2 support, including large-scale crashes and operating system malfunctions

Perform root cause analysis by reviewing logs, crash dumps and related technical data to identify recurring issues and their underlying causes

Provide ongoing support, including on-site assistance when required, by identifying appropriate solutions and addressing user knowledge or capability gaps

Apply strong problem-solving skills to understand user pain points and resolve issues effectively as they arise

Support continuous improvement by deploying automated patches through endpoint management tools and maintaining device compliance with security and hardening standards

Use scripting languages such as PowerShell to automate recurring administrative tasks and corrective actions

Draft and maintain technical procedures and share knowledge with Level 1 and Level 2 support teams

Contribute to the development and maintenance of governance frameworks and standards for productivity tools and workplace services

Understand business needs and support the collection and clarification of functional requirements

Create training materials, such as tip sheets and short recordings, to support user adoption of new tools and features

Deliver in-person and remote training to employees to help them use productivity tools effectively in their daily work

Requirements

Bachelor's degree in Computer Science, Computer Engineering, Information Technology or a related discipline

At least 5 years of professional experience in information technology, with a strong focus on digital workplace services in a multinational business environment

Proven experience in business systems analysis and operational support

Strong understanding of workplace processes, applications and technologies, including Entra ID, Active Directory, Autopilot, Intune, Unified Endpoint Management, endpoint security solutions (such as Microsoft Defender), Virtual Desktop Infrastructure (VDI), Azure Virtual Desktop and Microsoft 365

Strong proficiency in PowerShell scripting for task automation

Good knowledge of the ITIL framework and service management principles

Self-driven, proactive and collaborative with a strong team-oriented mindset and the ability to work independently

Pragmatic, adaptable, curious and motivated to learn, grow and deliver practical, value-adding solutions under tight deadlines

Strong service orientation and commitment to delivering a positive end-user experience

Excellent communication skills with an open, assertive mindset and the ability to consider different perspectives

Fluency in English is mandatory

Nice to have

Working knowledge of French OR German

Microsoft 365 Certified: Administrator Expert would be a strong plus