Technical Consultant

Title: IT Technical Consultant (Aftersales & Retail Applications) Area: PT/TSMC - Aftersales / Retail Support Reporting Environment: Retail and Aftersales IT application landscape supporting dealer operations and company business users.
Role Classification
IT Technical Consultant (Aftersales & Retail Applications)

Focus Areas

• Sirius
• DLP
• EVA
• VEGA
• Alice IAM
• Contract interfaces
• Contract reporting
• Contract reconciliation
• Contract lifecycle support
  Key Business Stakeholders
  Works closely with:
• Enterprise Architect
• Retail & Customer Services IT Manager
• Aftersales business users
• Dealer administrators
• VEGA Central Support
• XENTRY support teams
  Primary Functional Ownership
• Sirius
• DLP
• EVA
• VEGA
• Alice IAM
• Contract interfaces
• Contract reporting
• Contract reconciliation

• Contract lifecycle support
  Key Technical Competencies

• Service & Maintenance Contract Systems

• Responsible for:

• Contract administration
• Contract reconciliation
• Provision corrections
• Contract activation support
• Contract lifecycle management
• Contract discrepancy investigations
• Business areas supported:
• Customer Services
• Accounting
• Dealer Network

• Aftersales Operations

• Systems & Applications
  Advanced Functional Support

• Sirius

• DLP
• EVA
• VEGA
• Alice IAM
  User & Dealer Support
• XENTRY access
• WIS access
• User provisioning
• Authentication issues

• Role administration

• Integration Support

• Strong operational exposure to:

• Sirius ? DLP
• DLP ? EVA
• DLP ? VEGA
• Interface monitoring
• Interface failures
• Batch processing
• Contract synchronization
• Data consistency validation
• This puts him closer to:
• Application / Integration Support

• than traditional end-user support.

• Database & Reporting

• PL/SQL

• Querying contract records
• Validating pricing
• Investigating processing issues
• Running updates
• Producing month-end reports
• Key deliverables:
• K1 processing
• Costing reports
• Contract reporting

• Data load activities

• Identity & Access Management

• Market Administrator responsibilities include:
  Alice IAM

• Ownership includes:
• Dealer user administration
• Job role management
• Profile assignment
• User authorization
• Access troubleshooting
• Supporting:
• South Africa
• Botswana
• Namibia
• Zimbabwe
• Zambia
• Eswatini
  Operational Responsibilities
  Daily
• Contract investigations
• User support
• Contract support
• Dealer support
• Incident management
• Interface monitoring
• Data validation
• Escalation handling
  Weekly
• Incident review
• Interface monitoring
• Backup verification
• Production support
  Monthly
• Sirius month-end
• Data loads
• K1 processing
• Costing report generation
• Release support
• Testing validation
  Technical Classification
  40% Business Systems Support
• Contract processes
• Customer Services
• Accounting interaction
• Aftersales process support
  35% Application Support
• EVA
• VEGA
• Sirius
• DLP
  15% Integration Support
• Interfaces
• Batch processing
• Data synchronization
  10% Identity Management
• Alice
• Dealer access management
  Tools & Systems Referenced
  Area Systems
  Dealer Platforms
  XENTRY Portal
  User Management
  Alice
  Knowledge & Warranty
  WIS, VEGA, EVA
  Support Tools
  DQP, CSM
  Data Platforms
  SIRIUS, DLP
  Integration Services
  I55 Interfaces
  Service Management
  ServiceNow Retail Queues

Email updated CV's to [Email Address Removed]

Desired Skills:

• Aftersales
• Sirius
• DLP
• VEGA
• Pl/Sql