GDS Alliances Program Operations Analyst-Senior Associate

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Job Title: GDS Alliances Program Operations Analyst

Job Span: Pillar-3, GDS Alliances BMC Portfolio

Function: GDS ES Growth & Innovation

Skill Level: High

Sub Function: GDS Alliances Program Ops CoE

Job Summary:

The GDS Alliances Program Operations Analyst will support program management and enablement activities within the GDS Program Operations CoE, working with the Global Ecosystem Enablement team and the broader EY Partner Ecosystem program. The role will assist in delivering alliance enablement services across strategic initiatives, business-as-usual operations, process improvement, knowledge management, stakeholder communications and reporting. Working with onshore alliance leaders, GDS enablement teams and cross-functional stakeholders, the incumbent will help coordinate operating rhythms, governance cadences, collaboration mechanisms and service delivery processes that support global ecosystem execution. As a Senior Associate-level role, the incumbent is expected to manage assigned priorities, coordinate with stakeholders, prepare high-quality deliverables and support special projects, process standardization, automation opportunities, content development and issue resolution across geographies.

Essential Functions of the Job:

• Support priority initiatives for the Global Ecosystem Enablement function, including operating model enhancements, governance cadences, service delivery improvements, stakeholder communications, reporting, tool adoption and cross-functional execution activities
• Assist with the deployment and ongoing coordination of partner ecosystem enablement processes, helping document roles, responsibilities, escalation paths, timelines and service expectations and supporting consistent execution
• Build working knowledge of Global Ecosystem Enablement processes, tools, documentation and operating rhythms, and support routine queries, issue triage, resolution follow-up and stakeholder guidance
• Develop and maintain dashboards, trackers, leadership reports, SharePoint repositories and knowledge assets that provide visibility into priorities, progress, risks, dependencies and outcomes
• Support structured collaboration across onshore and GDS enablement teams by coordinating connection points, action items, follow-ups and communication cadences across functions and geographies
• Create and update process documentation, operating guides, stakeholder overviews, playbooks and best-practice materials with input from onshore and GDS enablement stakeholders
• Organize program requirements, partner ecosystem priorities and process inputs into clear communications, summaries, presentations and enablement materials for stakeholder review
• Review and refresh Ecosystem Enablement reference materials, leadership reports and program summaries on a regular cadence, ensuring version control, access management and content accuracy across SharePoint and other collaboration tools
• Develop and execute a regular cadence for reviewing and refreshing Ecosystem Enablement documentation, leadership reports, and summaries
• Interface directly with various Enablement Function teams to collect inputs and make updates
• Contribute ideas to improve, simplify and automate enablement processes, tools, reporting and knowledge-sharing mechanisms, including the responsible use of AI-enabled solutions where appropriate
• Improve enablement team content and knowledge sharing processes and tools
• Streamline enablement budget development, tracking and reporting process
• Develop regular communications and updates for relevant enablement stakeholders
• Work with onshore and GDS Ecosystem Enablement contacts on projects, special initiatives and operational priorities, completing assigned deliverables with quality, timeliness and appropriate stakeholder alignment
• Maintain project plans, action trackers, risk and dependency logs, and stakeholder communications, escalating issues through the appropriate channels when needed
• Support internal EY Ecosystem leadership meetings by preparing agendas, briefing materials, meeting content, action trackers, follow-ups and logistics as required

Knowledge and Skill Requirements:

• Good program and project coordination skills, with the ability to organize workplans, manage assigned priorities, track risks and dependencies, coordinate inputs and deliver against agreed timelines with appropriate guidance
• Ability to work effectively with onshore stakeholders, build positive working relationships and translate defined business priorities into structured enablement activities and deliverables
• Good analytical, problem-solving and research skills, with the ability to assess issues, support root cause analysis, identify possible mitigations and coordinate follow-up across teams
• Experience maintaining project plans, execution trackers, stakeholder review materials, governance inputs and reporting updates across assignments with varying deadlines
• Strong written and verbal communication skills in English, with the ability to prepare clear, well-structured business content from defined inputs and guidance
• High attention to detail across operations, reporting, documentation, communications and stakeholder deliverables
• Ability to convert detailed process information and program updates into clear communications, dashboards, presentations and stakeholder briefing materials
• Experience working in virtual, cross-cultural and multi-geography environments, with a global mindset and the ability to collaborate effectively across time zones
• Strong proficiency in MS Excel, PowerPoint, SharePoint and collaboration tools; Power BI skills and exposure to workflow, reporting or automation tools would be an added advantage
• Strong technology aptitude, with curiosity and comfort in using digital tools, data, reporting platforms and AI-enabled approaches to improve productivity and service quality
• Experience supporting alliance, partner ecosystem, enablement, operations, PMO, strategy execution or stakeholder management programs in a professional services, technology or complex matrixed organization
• Knowledge of EY and GDS operations, including organizational structure, operating model, management information systems, independence concepts and service delivery expectations would be preferred for internal candidates; Big 4, consulting, technology alliance or leadership support exposure would be preferred for external candidates
• Exposure to sales, pipeline, alliance operations, opportunity lifecycle concepts and collateral preparation would be an added advantage.

Job Requirements:

Academics:

• MBA or equivalent postgraduate qualification preferred
• University graduation required; technology, business, commerce, management or related academic background preferred

Experience:

• 5-6 years of relevant work experience, preferably in program management, alliance operations, ecosystem enablement, PMO, business operations, stakeholder management or leadership support roles

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