System Administrator

About Scaler AI Labs

Scaler AI Labs is Scaler's frontier AI research and engineering division. We build Reinforcement Learning (RL) environments for the world's leading AI research companies.

We operate at the intersection of product, engineering, and frontier AI, working closely with world-class AI researchers to build and deliver high-quality AI infrastructure and solutions. We move fast, maintain high engineering standards, and thrive in an environment that demands ownership, technical depth, and operational excellence.

Role Overview

We are looking for a hands-on IT Administrator to own and manage the organisation's IT infrastructure, end-user support, identity and access management, network operations, cloud security, and compliance requirements.

You will be responsible for ensuring seamless IT operations across the organisation, managing the complete employee IT lifecycle, maintaining secure and reliable infrastructure, and implementing scalable IT systems and processes.

The ideal candidate is technically strong, highly proactive, comfortable troubleshooting complex issues, and capable of independently managing IT operations in a fast-paced technology environment.

Key Responsibilities

1. IT Operations & End-User Support

• Own end-to-end IT support for employees, acting as the primary point of contact for all IT-related issues and requests.
• Manage L1, L2, and L3 troubleshooting across hardware, software, operating systems, applications, and connectivity.
• Handle employee onboarding and offboarding, including device provisioning, account creation, access provisioning, and access revocation.
• Troubleshoot issues related to Windows, macOS, VPN, Wi-Fi, email, Google Workspace, Microsoft 365, Slack, Zoom, and other enterprise applications.
• Manage IT helpdesk operations through ticketing platforms such as Jira Service Management or Freshservice.
• Establish and maintain IT support SLAs, ticket prioritisation processes, troubleshooting documentation, and knowledge bases.
• Identify recurring technical issues and implement permanent fixes and automation to reduce support overhead.

2. Identity & Access Management (IAM)

• Manage identity providers and directory services such as Okta, Microsoft Entra ID, and Google Workspace.
• Configure and maintain Single Sign-On (SSO), Multi-Factor Authentication (MFA), and authentication policies.
• Implement role-based access control (RBAC), least-privilege access, and secure access management practices.
• Manage the complete Joiner-Mover-Leaver (JML) lifecycle for employee access.
• Conduct periodic access reviews and audits to ensure appropriate access permissions.
• Manage privileged accounts, service accounts, shared credentials, and password vaults.

3. IT Asset & Device Management

• Own the complete lifecycle of IT assets, including procurement, inventory management, allocation, maintenance, recovery, and disposal.
• Maintain accurate hardware, software, and enterprise licence inventories.
• Manage endpoint devices across macOS and Windows environments.
• Implement and administer Mobile Device Management (MDM) solutions such as Jamf, Microsoft Intune, or Kandji.
• Ensure endpoint security through device encryption, OS patching, security policies, antivirus, and remote device management.
• Manage device provisioning, configuration, tracking, and remote wiping.
• Monitor software licences, renewals, utilisation, and costs.

4. Network & Infrastructure Management

• Set up, configure, and maintain office network infrastructure, including routers, switches, firewalls, and wireless access points.
• Manage LAN, WAN, VLAN segmentation, guest Wi-Fi, DNS, DHCP, and internet connectivity.
• Configure and maintain VPN and Zero Trust Network Access solutions such as Cloudflare, Tailscale, or Zscaler.
• Monitor network performance, troubleshoot connectivity issues, and ensure network availability.
• Manage ISP relationships, network redundancy, and infrastructure upgrades.
• Maintain network architecture documentation and implement appropriate network security controls.

5. Cloud Infrastructure & Security

• Support the setup and administration of cloud environments across AWS, Azure, or GCP.
• Configure cloud identity and access management, SSO, multi-account structures, and security guardrails.
• Implement secure cloud networking through VPCs, subnets, security groups, and firewall policies.
• Ensure encryption of data at rest and in transit, secure secrets management, and appropriate access controls.
• Configure centralised logging, monitoring, and security alerting using tools such as AWS CloudTrail, GuardDuty, and SIEM platforms.
• Conduct vulnerability assessments, security reviews, and infrastructure audits.
• Support cloud security posture management (CSPM), disaster recovery, and business continuity initiatives.
• Collaborate with engineering teams on Infrastructure-as-Code (IaC) security reviews and Terraform-based infrastructure management.

6. Information Security & Compliance

• Drive IT security controls and operational readiness for compliance frameworks such as SOC 2 and ISO 27001.
• Work with compliance platforms such as Vanta, Drata, or Secureframe to implement controls and collect audit evidence.
• Maintain IT security policies, access control documentation, asset registers, risk assessments, and audit trails.
• Coordinate internal and external security audits and ensure timely closure of identified gaps.
• Implement data protection, endpoint security, backup, and incident response procedures.
• Support GDPR requirements, including data access controls, vendor security reviews, and data protection processes.
• Support HIPAA-related security safeguards and compliance requirements wherever applicable to the organisation's operations.

7. IT Process Automation & Continuous Improvement

• Identify opportunities to automate repetitive IT operations, including onboarding, offboarding, access provisioning, and device management.
• Build scripts and workflows to improve operational efficiency.
• Evaluate and introduce IT tools, platforms, and solutions to improve employee experience and infrastructure reliability.
• Establish scalable IT processes, documentation, and standard operating procedures.
• Stay updated on emerging IT infrastructure, enterprise security, and cloud technologies.

What We Are Looking For

• 3–6 years of experience in IT Administration, IT Infrastructure, Systems Administration, or a similar role.
• Strong hands-on experience managing enterprise IT operations and end-user support.
• Experience administering Google Workspace, Microsoft 365, Okta, or Microsoft Entra ID.
• Good understanding of macOS and Windows administration and endpoint management.
• Experience with MDM platforms such as Jamf, Intune, or Kandji.
• Strong understanding of networking fundamentals, including DNS, DHCP, VPN, firewalls, VLANs, and Wi-Fi infrastructure.
• Working knowledge of cloud platforms such as AWS, Azure, or GCP, particularly around IAM and security configurations.
• Familiarity with information security frameworks such as SOC 2 and ISO 27001.
• Experience with IT ticketing systems and helpdesk management.
• Ability to troubleshoot technical issues independently and drive them through resolution.
• Strong ownership, problem-solving skills, documentation practices, and stakeholder management abilities.

Good to Have

• Experience working in a startup, SaaS, or fast-growing technology organisation.
• Experience managing IT infrastructure across multiple office locations.
• Familiarity with Zero Trust architecture and endpoint security solutions.
• Exposure to Terraform, scripting (Python, Bash, or PowerShell), and IT automation.
• Relevant certifications such as CompTIA Network+, Security+, Microsoft, AWS, or Google Cloud certifications.
• Experience supporting security audits and compliance certifications.