Claims Operations Associate

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About Everest:

Everest is a global leader in risk management, rooted in a rich, 50+ year heritage of enabling businesses to survive and thrive, and economies to function and flourish. We are underwriters of risk, growth, progress and opportunity. We are a global team focused on disciplined capital allocation and long-term value creation for all stakeholders, who care deeply about our impact on communities and the wider world.

Job Summary:

We’re looking for a Claims Operations Associate I to join our growing Claims Operations team. This role offers the opportunity to work closely with Claims professionals across the organization while supporting both day-to-day operations and strategic transformation initiatives. You’ll help keep critical processes moving, collaborate on projects designed to improve how we work, and contribute to the continued growth and modernization of the Claims function. The role reports to the Director, Claims Operations.

This is a hybrid position based in Warren, NJ working 3 days onsite, 2 remote.

Responsibilities:

Support the Claims organization with initial claims intake and set up, financial processes, customer service, data management, vendor management, and special projects as needed.

• Oversee payment queues for assignment
• Processing payments and other financial transactions
• Ongoing claim file maintenance including diary management
• Create and maintain spreadsheets and databases
• Assist colleagues with a variety of operational functions as needed, including processing and indexing of mail as well as special projects
• Customer service support including answering calls and responding to email inquiries as needed
• Perform quality control and oversight of outside vendors
• Provide support to Claims professionals

Qualifications, Education & Experience:

• Bachelor’s degree or equivalent work experience
• Property and casualty insurer and Claims-related experience are desired, but not required

Knowledge, Skills & Competencies:

• Ability to stay focused and complete work
• Issue resolution, problem solving, and creativity
• Strong organizational and task completion skills
• Strong work ethic
• Strong verbal and written communication and interpersonal skills, as well as a positive attitude
• Excellent customer service skills, including follow-through on and communication about action items, task completion and/or issues which remain unresolved
• Ability to work well in a professional, team-oriented environment
• Computer proficiency in Microsoft Office (Word, Excel Suite skills and PowerPoint)
• Leverage AI and emerging technologies to improve claims processes, efficiency, informed decision-making, and customer outcomes.

The base salary range for this position is $43,000-$55,000 annually. The offered rate of compensation will be based on individual education, experience, qualifications and work location. All offers include access to a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, 401k match, retirement savings plan, paid holidays and paid time off (PTO).

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What if I don’t meet every requirement? At Everest we are dedicated to building an inclusive and authentic workplace. So, if you are excited about this role but your past experience doesn’t align perfectly with every element in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Please let us know if you need any accommodations throughout the application or interview process.

Our Culture

At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Click here to learn more about our culture.

• Our Values are the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Inclusion and Belonging.
• Our Colleague Behaviors define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.

All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues, and the global communities we serve.

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Everest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin or ancestry, citizenship, genetics, physical or mental disability, age, marital status, civil union status, family or parental status, veteran status, or any other characteristic protected by law. As part of this commitment, Everest will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Everest Benefits at [email protected].

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