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Salary
$69k – $142k per year (Estimated)
Location
Remote/Hybrid (Amsterdam, Netherlands)
Seniority
Senior · 5+ years exp
Employment
Full-Time
Overview
Company
Impact
Profile match
Everience is a French technology services company that provides service desk, digital workplace and infrastructure support to large organisations across Europe. Its work covers user support in multiple languages, endpoint and application management, identity and access operations, and increasingly automation and artificial intelligence applied to reduce the volume of tickets reaching human agents. Headquartered near Paris and operating from delivery centres across Europe and North Africa, the company positions itself around measured employee experience rather than only ticket resolution times, and it recruits continuously for multilingual support and infrastructure roles.

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.

With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.

Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.

In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.

For one of our clients, we are looking for an experienced Scrum Master to support Agile teams in a complex and dynamic environment. You will play an important role in facilitating effective collaboration, improving ways of working and helping teams deliver value consistently.

Your responsibilities:

  • Facilitate Scrum ceremonies including Sprint Planning, Daily Scrums, Reviews and Retrospectives.
  • Coach teams in Agile principles, Scrum and continuous improvement.
  • Identify and remove impediments that affect team delivery.
  • Work closely with Product Owners, Developers and other stakeholders.
  • Support teams in improving collaboration, transparency and delivery processes.
  • Help create an environment where teams can work autonomously and effectively.
  • Identify dependencies, risks and opportunities for improvement.
  • Contribute to the wider Agile transformation and ways of working.
  • 5+ years of experience as a Scrum Master or Agile Coach.
  • Relevant higher education or equivalent professional experience.
  • Excellent Dutch and English communication skills.
  • Strong knowledge of Scrum and Agile methodologies.
  • Experience working with software development and/or technology teams.
  • Strong facilitation and stakeholder-management skills.
  • Comfortable working in complex organisational environments.
  • Experience with Jira, Confluence and/or Azure DevOps.
  • Experience with SAFe, Kanban or other Agile frameworks is a plus.
  • A Scrum certification, such as PSM, CSM or SAFe, is preferred.

All our positions are open to both women and men and are, of course, open to people with disabilities.

All our positions are open to both women and men and are, of course, open to people with disabilities.

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