ITM Resident Services Coordinator

POSITION OVERVIEW

Join our team as a Resident Services Coordinator! We're seeking a skilled communicator passionate about customer service to build and maintain great relationships with our residents.

You'll be the go-to point of contact for our residents collaborating with our other departments to help deliver a great customer experience. Excellent communication and interpersonal skills are a must, as well as dedication to providing top-notch customer service and getting great results.

RESPONSIBILITIES

Resident Communication: oversee all resident communication efforts, including managing rent delinquency cases, renewals, and other resident-related concerns across the designated portfolios.

As the main point of contact for residents, your role is to respond promptly to their inquiries, complaints, and maintenance requests via telephone, email, and text.

One of the best parts of your job is developing and maintaining positive relationships with residents to foster a sense of community and promote resident retention.

You'll be working closely with the management team to ensure that all policies and procedures are being followed and that resident issues are resolved quickly and efficiently.

Core Competencies:

• Great communication skills and friendly interpersonal skills (written and verbal).
• Ability to stay calm and professional under pressure.
• Strong organizational skills and attention to detail are essential.
• Strong decision-making skills and the ability to act with urgency.
• Capacity for detailed, accurate, and high-quality work
• Capable of working autonomously and taking ownership of tasks until they are successfully resolved. Passionate about working with others as a team.
• 1 to 3 years of professional experience.
• Experience in customer service, real estate, financial services or a related field.

Desired Competencies:

• Proficiency with property management, leasing, and mobile payment solution software: Appfolio.
• Knowledge of residential real estate laws, regulations, and/or housing voucher assistance programs.

Minimum requirements to join our team:

• Minimum 256GB of storage and 8GB of RAM; Processor: Core i5 or higher (Preferably laptop).
• Fast Internet: minimum download and upload speed of 50 Mbps (live speed tests will be conducted).
• 1 External Monitor (2 External Monitor preferred)
• Webcam
• Headset
• Quiet workspace