Senior ServiceNow Implementation Lead
First seen by Alion on Aug 25, 2026.
Role & responsibilities :
- Work on ServiceNow-based implementation projects for global clients.
- Design and implement complex FSM/CSM solutions tailored to customer requirements.
- Configure and build custom applications and modules on the ServiceNow platform.
- Customize the Mobile Agent App for field service use cases.
- Partner closely with delivery peers to ensure projects land on time, on budget, and in scope.
- Support cross-functional teams on integration requirements across other ServiceNow domains.
- Mentor and enable junior technical staff through design guidance, code reviews, and best practices.
Preferred candidate profile :
- Strong grasp of ServiceNow platform architecture, applications, and modules.
- Hands-on experience implementing Field Service Management (FSM), with Mobile Agent App customization.
- 5-10 years in software development, including 3+ years of ServiceNow implementation in complex environments (CSM/FSM).
- 5+ years of overall technology experience spanning development, implementation, and maintenance of large-scale systems.
- Solid grounding across the full Application Development lifecycle, ideally in Agile environments.
- Excellent client-facing communication - verbal and written, with experience engaging stakeholders at multiple levels.
- Able to work independently and manage multiple concurrent workstreams.
- Strong problem-solving skills and sound judgment under ambiguity.
- Genuine interest in mentoring junior team members.
- ServiceNow certifications preferred (e.g., CSA, CIS-FSM, CIS-CSM).
- Exposure to ServiceNow Knowledge Management is a plus.
Skills
ServiceNow, ServiceNow Implementation, ServiceNow Integration, ServiceNow FSM, CSM Implementation, System Configuration, Solution Design, Solution Implementation