General Manager

General Manager – Ryton Hub

DHL eCommerce | Part of EVRi GroupLocation: Ryton Hub, Rowley RoadContract: Permanent

About the Role

We are looking for an experienced and commercially driven General Manager to lead our DHL eCommerce operation at Ryton Hub.

Reporting to the Director of Hubs, you will take overall operational and budget responsibility for the hub, ensuring the safe, efficient and commercially effective delivery of operations. You will be accountable for performance across service, quality, productivity, cost and compliance, ensuring the operation has the leadership, capacity and resources required to meet customer commitments and support business growth.

This is a key senior leadership position, requiring a strong balance of operational expertise, commercial awareness and people leadership. You will lead and develop the hub management team, translate business objectives into effective operational plans and work closely with colleagues across Transport, Network Operations, Planning and Commercial to optimise performance.

Taking a forward-looking approach, you will oversee volume, capacity and workforce planning across a 6–12-month horizon, lead peak preparation and ensure changes to processing capability, including automation, are effectively planned and delivered.

Key Responsibilities

Operational leadership and performance: Take overall accountability for Ryton Hub's operational performance, ensuring delivery against agreed service, quality, productivity, cost and compliance targets. Lead the management team to maintain effective operational controls, shift plans and management cover, using performance data to identify risks and drive corrective action.

Capacity, volume and peak planning: Maintain forward-looking monthly, six-monthly and annual plans for forecast volumes, processing capacity and workforce requirements. Lead peak planning for the hub, ensuring resource, operating hours and processing capability are aligned with demand, financial expectations and customer commitments, including the impact of automation changes.

Financial and resource management: Own and control the agreed hub operating budget, maintaining strong cost discipline and accountability for financial performance. Ensure permanent and agency resource levels are aligned to forecast volumes, oversee workforce plans and rotas, manage payroll costs and identify sustainable opportunities to improve cost and productivity.

Network and stakeholder management: Build effective relationships with Transport, Network Operations, Planning, Commercial and support functions to optimise sort allocation, capacity and parcel flow. Act as the senior operational contact for Ryton Hub, resolving operational challenges collaboratively and balancing local requirements with wider network performance.

People leadership and development: Recruit, lead and develop a high-performing hub management team, establishing clear responsibilities, objectives and accountability. Build a positive, people-focused culture through visible leadership, coaching, regular communication and colleague engagement, ensuring leadership and operational skills gaps are addressed.

Health, safety, quality and compliance: Champion the Go Home Safe culture, ensuring the operation meets legal requirements and company policies. Maintain effective risk assessments, safe systems of work and operational controls, oversee safety and quality reviews, and ensure audit actions, security requirements and compliance standards are delivered within agreed timescales.

Continuous improvement and operational excellence: Identify and lead operational improvement initiatives, embedding consistent working practices and company standards across Ryton Hub. Use operational data and colleague feedback to improve service, quality, productivity and cost, ensuring benefits are measured and sustained.

Strategic and commercial delivery: Support the development of the overall Operations plan, translating senior leadership objectives into operational plans, budgets and measurable deliverables for Ryton Hub. Engage with Commercial and Planning on new and existing business volumes, provide insight into processing and capacity requirements, and ensure operational solutions support customer commitments and business growth.

What We're Looking For

You'll be an established senior operational leader with extensive experience in large-scale, fast-paced and time-critical parcel, logistics or processing environments. You'll have a proven track record of leading complex operations through management teams, with accountability for service, quality, productivity, cost and compliance.

You'll bring:

Strong knowledge of hub processing, sort operations and the interaction between hubs, depots and transport.

Proven experience of budget ownership, financial management and delivering operational performance against agreed targets.

Experience of workforce planning, capacity management and delivering successful peak operations.

The ability to translate business strategy into practical operating plans and report performance to senior leadership.

A track record of developing engaged, high-performing management teams and creating a culture of accountability.

Strong analytical and problem-solving skills, using operational data to identify trends, manage risk and inform decisions.

Excellent communication and stakeholder management skills, with the ability to influence across operational, commercial and senior leadership teams.

A qualification in logistics, business, engineering, technology, management or a related discipline would be desirable.

Why Join Us?

This is an opportunity to take on a key senior leadership position within DHL eCommerce, part of EVRi Group. You'll have the opportunity to lead a major hub operation, work closely with senior business leaders and make a significant contribution to operational excellence, customer service and business growth.

If you're a commercially minded operational leader with the experience and ambition to lead at this level, we'd like to hear from you.