Operations Manager

Responsibilities:

• Oversee the day-to-day operations of the parent company and its subsidiaries, ensuring smooth and efficient business operations.
• Coordinate departmental heads and business units to ensure alignment of operational activities with corporate objectives and approved business plans.
• Oversee travel and tour operations, including flight reservations, ticketing, hotel bookings, tour packages, visa assistance and corporate travel services.
• Monitor service delivery across all business units, ensuring timely, efficient and satisfactory customer experiences
• Ensure effective implementation and compliance with company policies, procedures and operational standards.
• Monitor operational performance, identify gaps and implement process improvements to enhance productivity and efficiency.
• Oversee effective utilisation of organisational resources, including personnel, facilities, equipment and operational budgets.
• Coordinate the resolution of operational challenges and escalate critical issues requiring management's attention.
• Manage relationships with airlines, hotels, travel partners, vendors and other key stakeholders to ensure quality service delivery and competitive business terms
• Monitor business activities and operational targets, providing regular performance updates and reports to the managing director.
• Identify opportunities for business growth, process optimisation, improved collaboration and increased operational efficiency.
• Provide leadership and direction to operational teams, ensuring accountability, productivity and achievement of departmental targets.

Requirements:

• Bachelor's degree in business administration, management, operations management, tourism or a related discipline.
• MSc or MBA is compulsory.
• Relevant professional certifications in Operations, Business or Project Management will be an added advantage.
• Minimum of 8–10 years' relevant work experience.
• At least 4–5 years in a senior supervisory or managerial position.
• Demonstrable experience overseeing business operations, multiple departments or subsidiaries.
• Proven experience in operational planning, resource management, process improvement and performance monitoring.
  
• Experience in the travel, tourism or hospitality industry is strongly preferred.
  

Required Skills and Competencies:

• Strong strategic planning and operational management skills.
  
• Excellent leadership, people management and coordination abilities.
  
• Strong business acumen and financial management capabilities.
  
• Excellent analytical, problem-solving and decision-making skills.
  
• Effective stakeholder, vendor and relationship management.
  
• Strong communication, negotiation and interpersonal skills.
• Proficiency in Microsoft Office and relevant business management systems.
• High integrity, accountability and results-driven orientation.

Location: Port Harcourt, Rivers State

Remuneration: NGN 1,000,000 – 1,200,000 Monthly

Reports To: Managing Director / CEO