Operations Manager

Responsibilities:

• Guest Relations: Act as the primary point of contact for guests, managing reservations, check-ins, check-outs, and addressing any inquiries or concerns with professional poise.
• Operations Management: Supervise the daily workflows of housekeeping, maintenance, and security to ensure the property remains in pristine condition.
  
• Administrative Oversight: Manage booking platforms, track occupancy rates, oversee vendor relationships, and handle billing and financial reporting
  
• Quality Control: Conduct regular inspections of all 11 units to ensure they meet brand standards for cleanliness, amenities, and functionality.
  
• Staff Leadership: Recruit, train, and schedule support staff, fostering a culture of excellence and accountability.
  

Requirements:

• Proven experience in hospitality management, property management, or a similar service-oriented leadership role.
  
• Exceptional communication and interpersonal skills with a focus on high-end customer service.
  
• Strong organisational skills and the ability to multitask in a fast-paced environment.
  
• Proficiency in property management software (PMS) and digital booking channels.
  
• Ability to work independently and make decisive actions regarding property maintenance and guest satisfaction.
  

Location: Lagos

Remuneration: NGN 300,000 Monthly