Technical Solutions Consultant

EXEO Global is a Singapore-based IT managed services and solutions company, part of a Japanese parent group. We help enterprise and public sector customers design, deliver and run their network, security and digital workplace services, backed by a global delivery model that supports customers across the region. Our Service Solutions Group brings solutioning and service delivery together, so that what we propose to customers can be delivered well and run reliably after go-live.

We are looking for a Technical Presales Consultant (Mid to Senior) to join the Service Solutions Group in Singapore. You will design and sell credible, deliverable solutions across network, security and digital workplace, and make sure that what we sell can be run well after go-live. You will work closely with Sales, the delivery managers and our Global Delivery Team, and support tenders and bids, with an emphasis on government and public sector opportunities. You will also contribute to practice strategy, offerings and partner alliances. This is an individual contributor role with no direct reports and room to grow into a broader strategy and partner role. It is well suited to a service delivery professional who wants to move into presales and bring real customer and operations experience into solution design.

Job Responsibilities

• Presales and solution design - Lead discovery with customers to understand business needs, current environment, risks and constraints.

• Design end-to-end solutions across network (LAN, WAN, SD-WAN, Wi-Fi, cloud connectivity), security (firewall, endpoint, identity, SASE, SIEM and SOC, vulnerability management) and digital workplace (device lifecycle, Microsoft 365, endpoint management, service desk, deskside support).

• Produce high-level and detailed designs, architecture diagrams, bills of materials and sizing.

• Run demos, workshops and proof of concept engagements with vendors and partners. Bids, tenders and commercials

• Own the technical response for RFPs, RFQs and tenders, with emphasis on government and public sector bids, including compliance matrices, solution write-ups and clarifications.

• Work with Sales and Finance on pricing, margins, partner and subcontractor quotes, and commercial risk.

• Prepare statements of work, service descriptions, assumptions and exclusions that protect both the customer and EXEO.

• Service delivery alignment - Build service models with realistic SLAs, resourcing and escalation paths, reviewed with delivery managers before submission.

• Hand over won deals to delivery with clear scope, assumptions, risks and a transition plan.

• Support customer service reviews (MBR and QBR), account growth and renewals with technical input.

• Advise the Global Delivery Team on solution intent and complex or recurring incidents.

• Practice, partners and growth - Maintain reusable solution blueprints, case studies, pricing models and proposal templates.

• Assess vendors, partners and emerging technologies for fit with EXEO's portfolio. - Where available, leverage professional networks across vendors, distributors, integrators and government stakeholders to open opportunities, qualify bids early and build alliances for joint pursuits.

• Contribute to business and growth planning with Sales leadership, including target segments, account priorities and pipeline coverage.

• Contribute to the practice strategy and sales stack, covering offerings, positioning, pricing models, pitch material and qualification criteria.

• Partner with delivery managers to identify capability gaps in people, tools, certifications and partners, and recommend how to close them.

• Work with partners and vendors to develop joint game plans and packaged offerings, then take them to market and pursue the deals through to close.

• Track win and loss outcomes and market feedback, and feed the lessons back into offerings and the go-to-market plan.

Job Requirements

• Degree in Information Technology, Engineering or a related field, or equivalent experience. Preferred certifications (at least one from each area where possible) - Network: CCNP, CCIE, NSE 4 or higher, PCNSE - Security: CISSP, CISM, CCSP, Security+, vendor security certifications

• Digital workplace: Microsoft 365 Certified (Modern Desktop or Enterprise Administrator), ManageEngine or equivalent tool certifications

• 5 to 10 years in IT infrastructure or managed services, including either at least 3 years in presales, solution architect or technical consulting, or at least 4 years in service delivery (for example Service Delivery Manager, service desk or operations lead, technical account manager, or infrastructure engineer) with exposure to bids, solutioning or customer proposals.

• Solid solution design experience in at least two of network (LAN, WAN, SD-WAN, Wi-Fi), security (firewall, endpoint, identity, SASE, SOC) and digital workplace (Microsoft 365, endpoint management, service desk, deskside support), with working knowledge of the third.

• Hands-on service delivery background: has run customer SLAs, handled major incidents and escalations, led service reviews (MBR and QBR), and knows what happens after a solution goes live.

• Experience responding to tenders or RFPs and winning managed services contracts, preferably including government or public sector tenders.

• Ability to turn customer needs into a clear, costed and deliverable solution.

• Strong commercial awareness: pricing, margins, partner and subcontractor models, contract risk.

• Excellent written and spoken communication, including presenting to technical teams and senior executives.

• Structured, calm under deadline pressure, and comfortable managing several bids at once.

• Willingness to work with regional teams and customers, including Japanese and Southeast Asian stakeholders.

• Service delivery: ITIL 4 Foundation or higher, PMP or PRINCE2 Nice to have - Strong track record in Singapore government tenders (for example via GeBIZ), including compliance matrices, evaluation criteria, and security, data residency and vendor accreditation requirements.

• Established relationships with vendors, distributors, system integrators, subcontractors and government agency or statutory board IT stakeholders, and the ability to bring them into EXEO's pipeline and form alliances for joint bids and co-delivery. -

• Interest in, and ability to contribute to, practice strategy, offerings and the sales stack, working with partners on packaged offerings.

• Prior experience at a systems integrator or managed services provider in Southeast Asia. - Experience with Japanese enterprise customers or Japan-headquartered groups.

• Familiarity with cloud platforms (Azure, AWS) and hybrid connectivity.

• Experience with ITSM and monitoring tools such as ServiceNow, ManageEngine or similar.

Skills

Certifications, Technology Expertise, Presales Consulting, High Level Design, safety of customers, Responding to RFP, Product Certification, Networking, Margin Analysis, Pricing Analysis, Customer Satisfaction, Creating workshops, Incident Handling, Tendering, Government Contracting, End-To-End Design