Sr. Cloud Engineer

EXL (www.EXLservice.com) is a global data and AI company where people, technology, and new ideas come together to solve complex challenges. We are looking for a Senior Azure Cloud Engineer with 7-10 years of overall IT experience and strong hands-on expertise in Azure infrastructure, networking, security, PaaS, automation, and cloud operations. The candidate should be capable of independently managing enterprise Azure environments, resolving complex L3 issues, implementing Infrastructure as Code, and supporting cloud deployments across multiple applications, environments, and regions.

Position: Azure Cloud Engineer

Location: US Remote

• Base salary range: $120K - $140K USD
• Total compensation includes base salary and annual target bonus
• To learn more about what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

• Design, deploy, configure, and support Azure IaaS and PaaS services in enterprise environments.
• Provide L3 technical support for complex Azure infrastructure, networking, security, identity, and application connectivity issues.
• Manage Azure VMs, VM Scale Sets, Storage Accounts, App Service, Azure SQL, Key Vault, AVD, and other core Azure services.
• Configure and troubleshoot VNets, Subnets, NSGs, UDRs, Load Balancers, Application Gateway, Private Endpoints, Private DNS, VPN Gateway, ExpressRoute, and NAT Gateway.
• Manage Microsoft Entra ID, RBAC, Managed Identities, Service Principals, Key Vault, and access controls.
• Implement infrastructure automation using Terraform, Bicep/ARM, PowerShell, and CI/CD pipelines.
• Implement monitoring and troubleshooting using Azure Monitor, Log Analytics, Application Insights, alerts, diagnostic settings, and KQL.
• Implement Azure governance and security controls using Azure Policy, tagging, resource locks, RBAC, compliance standards, and cost-management practices.
• Support cloud migrations, deployments, patching, upgrades, backup/restore, high availability, disaster recovery, and operational maintenance.
• Work with application, network, security, DevOps, and architecture teams to implement reliable and secure Azure solutions.
• Handle incidents, problems, changes, and service requests through ServiceNow or similar ITSM platforms.
• Contribute to technical documentation, SOPs, RCA preparation, operational improvements, and platform standardization.

Preferred Qualifications:

• Bachelor’s degree in computer science, Information Technology, Engineering, or equivalent.
• AZ-104 certification preferred; AZ-305 or other relevant Azure certifications are an added advantage.
• Experience working in a large enterprise/global support environment and following ITIL/ITSM processes is preferred.

Skills:

• 7-8 years of overall IT experience, including 4+ years of hands-on Microsoft Azure experience.
• Bachelor’s degree in computer science, Information Technology, Engineering, or equivalent.
• AZ-104 certification preferred; AZ-305 or other relevant Azure certifications are an added advantage.
• Experience working in a large enterprise/global support environment and following ITIL/ITSM processes is preferred.
• Strong knowledge of Azure IaaS, PaaS, networking, identity, security, governance, and monitoring.
• Strong hands-on experience with Terraform and Infrastructure as Code (IaC).
• Good scripting and automation experience with PowerShell and/or Azure CLI.
• Strong understanding of TCP/IP, DNS, routing, firewalls, load balancing, private connectivity, and hybrid networking.
• Experience with Azure DevOps, GitHub, Jenkins, or equivalent CI/CD platforms.
• Good understanding of Azure Cloud Adoption Framework, landing zones, security best practices, and cost optimization.
• Strong troubleshooting, analytical, communication, and stakeholder-management skills.

Soft Skills:

• Strong troubleshooting and analytical skills
• Excellent communication and documentation skills
• Ability to work in 24/7 production support environments
• Experience mentoring L1/L2 engineers