NOC Operations Manager

Our Bryanston based client in the Telecomms industry has a 1 year vacancy for a NOC Operations Shift Manager.

• The NOC Shift Manager is responsible for leading 24/7/365 TowerCo operational monitoring and real-time management of tower passive infrastructure, power systems, and environmental alarms.
• The role coordinates shift resources to ensure uninterrupted service availability for MNO (mobile network operator) tenants, proactively identifying and resolving power, site, and infrastructure-related incidents.
• Acting as the Incident Commander during high-severity outages, the NOC Shift Manager drives rapid triage, escalation, and restoration efforts across internal teams, energy partners, vendors, security providers, and TowerCo field operations.

• Take accountability for 24/7 monitoring of tower power systems, including grid, diesel generators (DG), solar and battery energy storage systems (BESS), as well as passive infrastructure and environmental alarms.
• Manage real-time detection, triage, and escalation of outages, theft events, generator faults, and power failures.
• Lead P1/P2 incident response and act as Incident Commander during major service-impacting events.
• Ensure accurate logging, ticket creation, and SLA-based prioritisation of incidents.
• Coordinate shift workers and manage rosters, shift planning, leave schedules, and resource optimisation.
• Ensure high-quality shift handovers with full visibility of ongoing issues.
• Provide Tier 2 support and diagnosis for escalated power and site-related issues.
• Collaborate with field teams, energy service partners, TowerCos, and vendors to expedite resolution.
• Manage stakeholder communication during incidents, including communication with MNO customers and internal teams.
• Enforce NOC standard operating procedures, change controls, maintenance windows, and site access protocols.
• Produce shift performance reports, including outage summaries, MTTR trends, SLA risks, and operational insights.
• Maintain complete, accurate, and audit-ready incident documentation.

• 3-5 years of experience in NOC operations, preferably in a TowerCo or telecommunications environment.
• Experience coordinating shifts and operational teams in a 24/7/365 setting.
• Strong technical background in network or power operations, with proficiency in monitoring tools.
• An Engineering, IT, Telecommunications, or Operations qualification is preferred.
• ITIL certification or training is advantageous.

• Strong understanding of tower passive infrastructure, including towers, shelters, cooling, and security systems.
• Experience with hybrid power systems, including solar PV, BESS, DG, grid, ATS/AMF, rectifiers, and -48V systems.
• Proficiency with monitoring systems, including OSS, telemetry dashboards, and SNMP tools.
• Ability to diagnose escalated power and infrastructure issues quickly and accurately.
• Strong organisational skills for shift management and resource planning.
• High emotional intelligence, conflict management capability, and leadership under pressure.
• Strong customer-centric mindset and communication capability.
• Experience managing multi-stakeholder environments, including energy service companies, TowerCos, and vendors.