Resident Engineer

The Extreme Resident Engineer (RE) will work within a team of highly skilled and experienced engineers to serve as a dedicated resource, working directly with a specific customer. The RE role requires a broad range of technical, troubleshooting, and excellent customer communication skills. The RE is considered the “trusted advisor” for the customer during the network support/implementation. RE’s role is to provide high quality support for all product areas of the Extreme Network product suites, by ensuring that all networking implementations meet customer requirements.

Responsibilities:

· Provide onsite project implementation support.

· Follow Extreme Networks PDIO (Plan/Design/Implement/Operate) implementation methodology.

· Responsible for creation and maintaining of project documentation during implementation.

· Responsible as technical lead and trusted advisor to the customer during implementation.

· Responsible as liaison between sales and customer during implementation.

· Work with Extreme partners and sales staff to implement the Extreme solution that was sold.

· Must maintain excellent knowledge of all Extreme product suites.

· Coach and mentor customer and Extreme partners.

· Ability to escalate any customer issues to management in a timely manner.

Requirements:

· Expert in networking technologies with industry and regional knowledge and experience. (6 or more years’ experience)

· Ability to effectively implement Extreme products and solutions in a mission critical environment within a scheduled downtime or with no downtime.

· Thorough knowledge of security design features and ability to implement and perform analysis of network and systems security design. (4 or more years’ experience)

· Hands-on experience using security-related toolsets.

· Must have strong skills in troubleshooting and problem resolution in a network environment.

· Keen ability to understand and analyze customer requirements and position the Extreme solution effectively.

· Demonstrated ability to manage complex customer interactions in difficult circumstances and control customer expectations in order to maintain satisfied customers.

· Excellent inter-personal, technical presentation and communications skills.

· Proven team player.

· Must be self-motivated and have the ability to work with minimal supervision.

· Extreme ECP certification

In-depth knowledge of four or more of the following networking technologies: (3 or more years’ experience)

· Extreme Campus Fabric

· Extreme Cloud IQ- Site Engine

· Extreme Network Access Control (NAC)

· Intrusion Detection/Prevention (IDS/IPS)

· Wireless

· IPv4/v6

· Routing Protocols (RIPv1/v2/v3, OSPFv2/v3, MPLS, BGP, PIM, etc.)

Desired Skills / Experience:

· B.S. in Computer Science or related field, or equivalent work experience.

· Network Certifications desired (i.e. ECP, CISSP, CCIE, CWTS, etc.)