GDS Client Excellence - Senior Account Coordinator

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Competency

Client Excellence - Account Excellence

Role Type

Senior Account Coordinator

Role Rank

Senior Associate | 65

Current Rank CS

65

The opportunity

Senior Associate at C&I team supports the Account Manager and the Account Leadership team; Global Client serving Partner, Global Client Executive to develop and manage relevant activities on designated Priority accounts. The Senior Account Coordinator will be expected to provide high quality and insightful support to account teams on Go-to-market activities. The Senior Account Coordinator will build network across the account leadership and within GDS to develop account knowledge to benefit the regional/global Account team and our relationship and business with the client.

Your key responsibilities

Account Management

• Own account reporting and ensure relevant stakeholders receive and understand reported data
• In liaison with the Client Service Partner and Director, own the account planning process and ensure regular reviews against planned milestones and targets.
• Understand the strategic communication and stakeholder engagement requirements to progress the account plan agenda, and work with global teams to respond and deploy
• Provide relevant knowledge to Account teams - focus on dissemination of business analysis and research, competitive intelligence and relevant firm thought leadership
• To liaise and work with onshore account teams and internal business services groups to scope new support requirements, build processes for the execution of account management tasks, and ensure effective transition of work to the remote GDS support platform
• Client Relationship Development
• Contribute to complex account and business development needs, including global account planning, go-to-market research and strategy, pursuit or sales support, pitch development, among others
• Work with BMC point of contact to plan and execute marketing initiatives that directly drive revenue
• Accelerate strategy execution, particularly around prioritized Regions and strategic solutions.
• Understand market trends, what is on our clients' agenda and how these translate into revenue generating opportunities. Monitor solution revenue to understand success, opportunities, underperformance
• Communication
• Coordinate with global network of regional account team meetings. Send updated account and sector content and information.
• Develop and maintain relationships with service lines, Accounts, Market Segments, Emerging Markets and subsectors to serve as a two-way conduit for connection and communication
• Responsible for working to develop high impact relationships and embedding ABD support into the processes of the accounts
• Responsible for project management, quality control, review of deliverables, and for embedding the principles of exceptional client service of being connected, responsive and insightful in our support to the account teams and ABD stakeholders
• Facilitation of knowledge sharing

Skills and attributes for success

• Succinct and structured oral and written communications skills with proven ability to explain complex concepts in a crisp, clear, concise, and graphic-rich style, using appropriate analytics and visualization tools.
• Experience in Account Management and preparing sales and pipeline reporting, as well as providing insightful analysis on the impact of those trends for EY and its clients
• Experience in Microsoft tools like excel and PPT

To qualify for the role, you must have

• Any Graduate
• 4-8 years' experience in Account management and data reporting and analysis
• Strong Excel and PowerPoint skills.
• Demonstrated strong written and oral communication skills
• Ability to use both qualitative and quantitative research and analysis methodologies, including financial analysis skills, to synthesize information, review data inputs and provide analytic insights

Ideally, you’ll also have

• Account Management and data reporting skills
• Exposure to tools like Tableau, PowerBi etc.
• Credible experience working in a fast-moving, client-driven environment

Technologies and Tools

• Microsoft 365 Products, Apps, and Services
• Experience using Procurement portals (i.e., SAP Fieldglass or Ariba)

What we look for

• A Team of people with commercial acumen, technical experience, and enthusiasm to learn new things in this fast-moving environment
• A professional with strong interpersonal skills - confidence, maturity & ability to build strong client relationships

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations - Argentina, China, India, the Philippines, Poland, and the UK - and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

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