Job Description | IT System Engineer

Job Description | IT System Engineer

Who are we ?

We are a fast-growing AI-first fintech platform enabling banks, NBFCs, and financial institutions to launch and scale next-generation credit products, including credit cards, credit lines, lending, and payment solutions. Our platforms process high-volume financial transactions and power business-critical customer journeys where reliability, performance, and security are non-negotiable.

We are looking for a DevOps Engineer / AWS Platform who thrives in high-ownership environments, enjoys solving complex engineering challenges, and is passionate about building products that directly impact millions of users and financial institutions.

Job Overview:

We are looking for an experienced and proactive IT Systems Engineer to oversee our day-to-day IT support operations, resolve complex system hardware and software issues, and manage the complete life cycle of company IT assets. In this role, you will serve as the technical backbone of our organization, ensuring seamless technology operations, maintaining robust IT asset records, and delivering high-quality support to end users across the company.

Location: Gurgaon

Job Type: Full-Time

Key Responsibilities:

1. IT Support & Technical Assistance:

• Serve as the primary point of escalation for internal technical issues, providing Tier 1-3 support for hardware, software, network, and operating system issues.
• Diagnose, troubleshoot, and resolve complex technical problems involving Windows, macOS, Linux, printers, peripheral devices, and cloud-based systems.
• Onboard and offboard employees by provisioning equipment, setting up account credentials, managing access rights, and conducting technical orientations.
• Manage and resolve tickets in a timely manner according to defined service level agreements (SLAs).

2. System Maintenance & Repair:

• Perform hands-on hardware repairs, component replacements, upgrades, and system re-imaging for laptops, desktops, and workstations.
• Manage operating system updates, application patch deployments, system configurations, and antivirus software across all enterprise endpoints.
• Monitor system performance, uptime, and network Connectivity (LAN/WAN/Wi-Fi) to proactively prevent system outages.
• Maintain backup systems, system recovery processes, and data integrity protocols.

3. IT Asset Management & Life Cycle:

• Oversee full-lifecycle IT asset management-from procurement, tagging, and inventory tracking to decommissioning and eco-friendly disposal.
• Maintain accurate inventory records of software licenses, hardware equipment, loaner devices, and peripherals in the Asset Management System.
• Conduct regular asset audits to ensure compliance, track inventory location, and optimize hardware usage.
• Coordinate vendor relationships, hardware repair requests, warranty claims, and lease returns.

Qualifications & Skills:

• Education: Bachelor’s degree in Computer Science, Information Technology, System Engineering, or equivalent practical experience.
• Experience: 3-5 years of hands-on experience in an IT support, desktop engineering, or systems administrator role.

Technical Proficiency:

• In-depth knowledge of Windows OS, macOS, and basic Linux commands.
• Hands-on experience with hardware troubleshooting, diagnostics, and repairs (desktops, laptops, mobile devices, servers).
• Familiarity with directory services (Active Directory, Azure AD/Entra ID) and identity management platforms (Okta, Google Workspace, Microsoft 365).
• Experience using IT Service Management (ITSM) ticketing systems (e.g., Jira Service Management, ServiceNow, Zendesk) and IT Asset Management (ITAM) tools (e.g., Snipe-IT, Jamf, Intune).
• Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, Routers, Switches, Firewalls).

Key Competencies:

• Problem-Solving: Excellent analytical and troubleshooting abilities under pressure.
• Communication: Clear oral and written communication skills to convey technical topics to non-technical users.
• Organization: Strong attention to detail in asset documentation, ticket logging, and inventory tracking.
• Customer-Centric: Service-oriented approach with a commitment to high user satisfaction.