Sr. EMS Analyst

Location: Gurgaon, India

Type: Hybrid , In-Office

Job Description

Who We Are:

Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 600 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal enables consumers to book-online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international travel and add-on ancillaries.

Fareportal is one of the leading sellers of airline tickets in the United States. We are a progressive company that leverages technology and expertise to deliver optimal solutions for our suppliers, customers, and partners.

FAREPORTAL HIGHLIGHTS:

• Fareportalis the number 1 privately held online travel company in flight volume.
• Fareportalpartners with over 600 airlines, 1 million lodgings, and hundreds of car rental companies worldwide.
• 2019 annual sales exceeded $5 billion.
• Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites.
• Fareportal, with its global workforce of over 2,600 employees, is strategically positioned with 9 offices in 6 countries and headquartered in New York City.

Role Overview

We are seeking a Sr. EMS Analyst who will be responsible for maintaining the health and performance of our IT infrastructure, systems, and applications by proactively monitoring and responding to alerts, resolving issues, and escalating complex problems.

Job Description and Responsibilities:

• Monitor on 24 x7 basis health of Servers/Network/Applications/Websites/APIs and report alarms utilizing network/systems/Application/Websites monitoring tools.
• Hands-on working on enterprise monitoring tools, i.e. MS SCOM/SolarWinds/ AppInsight/Elastic/Grafana/Promethus along with SAAS base monitoring solutions i.e. Rigor/Website pulse/Catchpoint etc.
• Should have clear understanding on public cloud i.e. AWS and Azure, it’s monitoring solution, Datadog/CloudWatch/Appinsight etc.
• Identify, diagnose, and resolve issues.
• Create and maintain comprehensive documentation.
• Strong problem-solving and trouble-shooting skills.
• Monitor performance, capacity, and availability of the IT components on an ongoing basis.
• Recommend improvements in technologies and practices to increase uptime.
• Collect and review performance reports for various systems, and report trends in Network, Server, Application & Websites performance.
• Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams.
• Should have clear understanding of Incident Management experience and mandatory (P1/P2).
• Should have clear understanding on Change as well Problem Management as well. • Ensure timely follow up with cross-functional teams via e-mails, phone calls and slack.
• Willing to do rotational shifts, 24 x 7.

Required Skills & Qualification:

• 2+ years’ experience in Enterprise Monitoring Tools, Applications, Server monitoring and troubleshooting or similar role.
• Work experience on Windows Servers, SQL, Network equipment.
• Familiarity with scripting, network security, firewalls or Linux environment.
• Bachelor’s Degree/Diploma in Computer Science, Information Systems, Engineering, Business or technical discipline

Preferred Skills & Qualification:

• Willing to do rotational shifts, 24 x 7.
• Strong problem-solving and trouble-shooting skills.
• Aptitude for learning new technologies, interest in professional development.
• Good Technical Skills in Networks, Firewalls, Servers.
• Good communicator with a natural aptitude for dealing with people.
• Should be a team player.
• Quick learner and able to deal with a wide range of issues.
• Good analytical skills and able to collate and interpret data from various sources.
• Ability to assess and prioritize faults and respond or escalate accordingly.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Fareportal reserves the right to change the job duties, responsibilities, expectations or requirements posted here at any time at the Company’s sole discretion, with or without notice.