Customer & Vendor Logistic Coordinator

About the Role:

We have a current opening for a Customer & Vendor Logistic Coordinator and are actively reviewing applications.

As a Customer & Vendor Logistics Coordinator, you'll play a critical role in ensuring products move seamlessly from our supply chain to our customers. Serving as a key link between Sales, Supply Chain, Logistics providers, and customers, you'll own the end-to-end order fulfillment process, helping deliver an exceptional customer experience while maintaining high service levels.

In this highly visible role, you'll manage customer orders, coordinate shipments, monitor inventory availability, and proactively resolve issues that could impact delivery performance. You'll collaborate closely with cross-functional teams to identify solutions, remove operational roadblocks, and ensure customers receive the right products at the right time.

Success in this position requires strong analytical skills, attention to detail, and the ability to build effective relationships with internal stakeholders and external partners. If you enjoy solving problems, working with data, and making a direct impact on customer satisfaction and supply chain performance, this is an exciting opportunity to grow your career in logistics and operations.

This position is hybrid, and will be based out of our Ferrero Caribe offices in Guaynabo, PR.

Main Responsibilities:

• Order Management:
  • Ensuring seamless customer order processing, striving to meet service level targets by proactively managing orders throughout fulfillment process. Review open orders, back-orders, and identity and resolve delays in order processing.

• Order fulfillment:
  • Develop solid relationships with the 3rd Party Logistics providers to guarantee that orders are fulfilled according to customer expectations. This includes tracking deliveries, resolving issues with returned products or issues during picking and delivery.

• Customer Communication:
  • Serve as contact for order-status inquiries; provide shipment updates, provide delivery information, report delays, and report shortages.

• Cross-Functional Coordination:
  • Work closely with Sales, Demand Planning, Supply Planning, Procurement and 3PL to support customer orders; facilitate communication between departments to prevent service disruptions and support resolution of bottlenecks.

• Inventory & Material Tracking:
  • Monitor inventory availability against open orders and track material shortages and root cause.

• Logistics Coordination:
  • Coordinate shipments with carriers and freight providers, track deliveries, monitor transportation schedules and delivery performance, and resolve shipping discrepancies and delivery issues.

• Shipping Documents and Certificates:
  • Manage the preparation of all needed customs documents and certificates for each order to ensure seamless receipt by customer.

• Key Performance Indicators (KPIs):
  • Drive continuous improvement in operations by tracking key KPIs such as on-time delivery rate, order fill rate, customer service level, returns and refusals, and order cycle time

• PO Processing:
  • Create all Supply Chain POs for payment to vendors. Verify invoices vs service received and GR. Work closely with Finance to ensure payment to vendors by agreed payment terms.

About You:

• Bachelor's degree in Supply Chain, Logistics, Operations Management, Engineering, Business, or a related field
• 2+ years of experience in customer service, logistics, supply chain, transportation, or order management
• Experience with SAP ECC and/or S/4HANA
• Advanced Excel skills including Pivot Tables, Lookups, reporting, and data analysis
• Experience with Power BI, SAP BW, or other reporting tools
• Strong understanding of order management, inventory management, and logistics operations
• Experience coordinating with third-party logistics providers (3PLs), carriers, or vendors
• Strong analytical, problem-solving, and root cause analysis skills
• Excellent organizational skills with the ability to manage multiple priorities simultaneously
• Strong communication and stakeholder management skills
• Fluent in English and Spanish

Preferred

• Experience in a consumer goods, manufacturing, or distribution environment
• Knowledge of customs, import/export documentation, and international shipping requirements
• Experience tracking and reporting supply chain KPIs and service level metrics

Artificial Intelligence Disclosure

As part of our recruitment process, Ferrero may use artificial intelligence (AI) enabled tools to assist with reviewing candidate applications. These tools are used solely to support recruiters by summarizing application information and identifying potential alignment with job requirements. AI does not independently screen out or select candidates, and it does not replace human judgment. Final decisions regarding candidate progression are always made by Ferrero recruiters and hiring managers.

About Ferrero:

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.

DE&I at Ferrero:

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.

Find out more here.

Ferrero is an equal opportunity employer and complies with all applicable human rights laws. Ferrero will recruit, hire, train, and promote all persons without regard to race, creed, color, sex (including pregnancy, gender, sexual orientation, and gender identity), religion, national origin or ancestry, age, disability, or history of disability (except where physical or mental abilities are a bona fide occupational requirement and the individual is not able to perform the essential functions of the position even with reasonable accommodations), citizenship, or any other protected characteristic.

Ferrero will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise the People & Organization (HR) Representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.