Ad Operations Coordinator

What we’re building and why we’re building it.

Fetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users.

Each day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers.

The Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base.

It’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.

At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.

About the Role:

As Fetch continues to expand its growing partner base, the Ad Operations team plays a critical role in ensuring brands are onboarded, executed, and scaled seamlessly within the Fetch app. Millions of shoppers rely on Fetch to earn rewards every day, and the quality of our campaign operations directly impacts shopper trust, partner performance, and platform scalability.

As an Ad Operations Coordinator, you operate at the intersection of partners, technology, and operations. You are responsible for how brands come to life in the app-from campaign configuration and product catalogs to point attribution and redemption logic. This role is ideal for someone who thrives in fast-moving environments, collaborating cross-functionally, takes ownership of complex workflows, and wants to build a deep understanding of how a scaled marketplace product works from both a business and technical perspective.

The Ad Operations team is the connective tissue that keeps Fetch running smoothly. In this role, you’ll gain deep exposure to how a scaled consumer app, partner ecosystem, and operational engine work together-while making a real impact on how millions of users save money every day.

This is a full-time role that can be held from one of our US offices or remotely in the United States.

Role Responsibilities:

• Own end-to-end execution of brand campaigns, ensuring accuracy, timeliness, and adherence to Fetch standards
• Configure campaigns, partner assets, and product catalogs to ensure a seamless user experience
• Manage multiple concurrent workstreams, balancing priorities across internal teams and client timelines
• Partner closely with Account Managers to support client goals and optimize campaign performance
• Translate promotion specifications into clear, actionable inputs for technical and operational teams
• Track progress against milestones and deadlines, proactively communicating risks, blockers, and updates
• Identify opportunities to improve processes, tooling, and documentation as Fetch scales
• Experiment with AI tools, automation, and new workflows to improve efficiency, accuracy, and scalability of Ad Operations processes
• Act as a subject-matter expert on “How Fetch Works,” advising internal teams on the best solutions for partner and product initiatives
• Contribute to cross-functional projects that enhance partner experience, user experience, and internal efficiency

Minimum Requirements:

• Bachelor’s degree or equivalent practical experience
• 1+ years of experience in operations, client support, project coordination, or a related role
• Strong proficiency in Excel or Google Sheets, including comfort working with large datasets
• Excellent written, verbal, and time-management skills
• Ability to work effectively in a fast-paced, scaling environment

Preferred Requirements:

• Experience supporting client-facing teams or managing external deliverables
• Experience translating business requirements into technical or operational inputs
• Familiarity with marketplace, ad tech, promotions, or consumer app environments
• Experience in identifying and improving operational processes
• Experience using AI tools, automation, or scripting to streamline workflows, improve accuracy, or reduce manual effort

Compensation:

At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $58,000 - $64,000. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.

At Fetch, we'll give you the tools to feel healthy, happy and secure through:

• Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
• 401(k): Fetch will match your contributions dollar for dollar, up to 4% of your eligible pay.
• Benefits for humans and pets: We offer comprehensive medical, dental, and vision plans for everyone, including your pets.
• Continuing Education: Fetch provides ten thousand per year in education reimbursement.
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue, and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break. (Holidays will vary for Canada-based roles)
• Robust Leave Policies: 14 weeks of fully paid parental leave for all employees, plus 6 additional weeks of paid childbirth recovery leave for birthing parents, and a flexible return-to-work schedule.
• Calvin Care Cash: Employees who are welcoming new family members will also receive a one-time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers, and much more!
• Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US for US-based roles. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)

Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.

Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at [email protected].