Personal Assistant - Chief Information Officer

FIDELITY SERVICES GROUP

Position: PERSONAL ASSISTANT TO THE GROUP CHIEF INFORMATION OFFICER

Purpose Of the role:

To provide high-level, proactive executive support to the Group Chief Information Officer, ensuring the effective coordination of the CIO office, priorities, communications, reporting and stakeholder engagements. The role requires a digitally capable individual who actively uses technology, AI and automation to improve efficiency and executive productivity.

Minimum Requirements

• Grade 12
• Administrative/Secretarial post-school qualification.
• Minimum 3-5 years' experience as a Personal Assistant, Executive Assistant or Administrator supporting senior or executive management.
• Previous experience within an IT or technology environment is essential.
• Advanced proficiency in Microsoft PowerPoint, Excel, Word, Outlook and Teams.
• Demonstrated ability to prepare professional, executive-level presentations, reports and briefing material.
• Basic financial and commercial acumen, including an understanding of budgets, quotations, invoices, CAPEX/OPEX and related financial information.
• Working knowledge of AI productivity tools, such as Microsoft Copilot, and a willingness to adopt new technology.
• ITIL and/or COBIT knowledge or experience will be advantageous.
• Excellent written and verbal communication skills.
• Valid driver's licence, own reliable transport and ability to travel when required.
• Clear criminal record with no pending cases.
• Preferably residing within the West Rand area.
• Flexibility to work after hours, weekends and public holidays when operational or executive requirements necessitate it.

Key Responsibilities

• Manage and coordinate the CIO's diary, appointments, meetings, client engagements and events.
• Coordinate and prioritise correspondence, email, documentation and executive communications.
• Prepare professional presentations, reports, executive briefings and management information.
• Consolidate weekly, monthly and ad hoc reports and information.
• Record minutes and manage actions and follow-ups from selected meetings.
• Maintain strict confidentiality over sensitive executive and business information.
• Liaise professionally with executives, employees, clients, suppliers and other stakeholders.
• Coordinate the day-to-day administrative and operational requirements of the CIO's office.
• Assist with basic financial administration and the consolidation of budgetary and management information.
• Proactively track commitments, deadlines, actions and outstanding matters without continuous instruction.
• Use AI and Microsoft 365 tools to improve productivity, information management and output quality.
• Identify repetitive or inefficient processes and recommend opportunities for simplification, digitisation and automation.
• Provide responsive executive support when urgent requirements arise outside normal working hours.

Core Competencies and Attributes

• Highly proactive and able to anticipate requirements rather than wait for instruction.
• Professional, trustworthy, discreet and able to handle confidential matters.
• Organised, detail-oriented, accountable and deadline-driven.
• Excellent written, verbal and interpersonal communication skills.
• Able to work independently, exercise sound judgement and manage competing priorities under pressure.
• Technology-oriented, innovative and comfortable using AI and automation.
• Commercially aware, with sound basic financial understanding.
• Able to produce high-quality, professional executive presentations and documents.
• Curious, improvement-focused and committed to continuous learning.
• High emotional intelligence, diplomacy and relationship-building skills.
• Comfortable operating in a fast-paced and sometimes unstructured executive and technology environment.
• Flexible and willing to take ownership beyond traditional administrative duties.

Key Expectation

This is a proactive, technology-enabled executive support role. The successful candidate will be expected not only to administer tasks, but also to anticipate requirements, take ownership, apply sound judgement, and continuously use AI, automation and technology to improve the effectiveness and efficiency of the Office of the Group CIO.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports the global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.