IT Network Admin Lead

Job Summary

The Network Supervisor is responsible for overseeing the daily operation, availability, security, and performance of the organization’s network infrastructure. The role supervises and provides technical guidance to the network team, manages network incidents and escalations, and ensures timely resolution of LAN/WAN, Wi-Fi, VPN, SD-WAN, firewall, and ISP-related issues.

Duties and Responsibilities

Network Operations Management

Supervise the daily operation of LAN, WAN, Wi-Fi, Internet, VPN, and data center network services.

Monitor network performance, availability, and capacity.

Ensure minimal downtime and rapid response to network incidents.

Review and approve network maintenance activities and change requests.

Team Leadership and Supervision

Lead, mentor, and evaluate Network Engineers and Network Associates.

Conduct performance reviews, coaching sessions, and skills development programs.

Network Administration and Maintenance

Oversee configuration and maintenance of:

• Routers
• Switches
• Wireless Access Points
• Ensure firmware and software updates are properly implemented.

Documentation and Reporting

Maintain accurate network diagrams and technical documentation.

Prepare management reports, project updates, and operational status reports.

Develop and update standard operating procedures (SOPs) and MOPs.

Conduct regular inventory audits of network assets.

Vendor and ISP Management

Manage relationships with telecom providers and technology vendors.

Evaluate vendor performance and service-level commitments.

Coordinate support contracts, warranties, and service escalations.

Budget and Resource Planning

Assist in preparing network-related budgets and procurement plans.

Recommend technology improvements and cost-optimization initiatives.

Plan future capacity and infrastructure requirements.

Business Continuity and Disaster Recovery

Ensure network redundancy and high availability.

Support disaster recovery planning and testing.

Validate backup connectivity and failover mechanisms.

Technical Competencies and Skills

network infrastructure, routing and switching, WAN and internet connectivity, network security, wireless networking, network monitoring and troubleshooting, network documentation, network operations

Education, Trainings and Licenses Required

CCNA, Comptia Network, other equivalent networking