IT Software Development Manager

Job Summary

An IT Software Development Manager oversees multiple technology programs/projects, ensures adherence to delivery standards, manages risks, capacity management, mentorship of team members and compliance to solution delivery metrics. Focus on the technical software development aspect, stakeholder management, enable strategic initiatives and continuous improvement. Be able to manage critical programs or projects that would contribute to the company’s key initiatives.

Duties and Responsibilities

Strategic IT Project Delivery

• Manage and align key strategic objectiveswith team deliverables

• Establish and implement thedelivery framework

• Ensures all programs/projects have resource allocation

• Promote a continuous improvement process mindset

• Ensure adherence to software development best practices, coding standards, and security guidelines

• Lead software development teams to deliver high-quality applications

• Collaborate with stakeholders to define requirements and align technical solutions with business goals.

• Responsible and has oversight on the projects/programs (updates, risks, challenges, help needed)

• Escalate issues to upper management as necessary

• Conducts retrospective and knowledge sharing across the solution delivery team

  Stakeholder Management

  • Build strong relationships with senior leadership and stakeholders, providing clear communication and updates

  • Acts as 2ndlevel escalation and address any resistance, conflicting priorities through structured dialogue and escalation paths

  • Collaboration across One Tech leadership on strategic and tactical initiatives

  • Manage CSAT and delivery metrics- achieve targets, formulate strategies and work with BU’s

    Team and People Management

    • Administrative

    • Accountable for the career path, opportunities, trainings, certifications

    • Accountable for administrative/people related concerns

    • Conducts coaching, mentoring and performance feedback (at least once a month)

    • Ensure adherence and contribution to team metrics

    • Capacity/team management

    • Accountable for the capacity management and proper allocation to their respective projects/programs

    • Enables knowledge sharing (brown bag session) within team members

    • Promotes continuous improvement of project team members

Technical Competencies and Skills

SDLC process, Agile/Scrum, communication, Project Management, AWS, Azure, GCP, .Net, Python

Education, Trainings and Licenses Required

Computer Science, IT