Lead Experience Designer

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission-critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

Disclaimer:

Finastra has signed an agreement to sell its Universal Banking business to Pollen Street Capital, with completion expected end 2026 / early 2027, subject to consultation and customary closing conditions. Upon completion, this role is expected to transition to the standalone Universal Banking business, creating opportunities to support its future growth and success.

About the Role

Finastra is looking for an experienced Lead Experience Designer to help shape the future of banking experiences across our Universal Banking portfolio.

This role sits at the intersection of customer experience, product strategy, domain expertise and modern technology. Working closely with Product Management, Engineering and Architecture teams, you will transform complex banking workflows into intuitive, effective and engaging experiences for banks and their customers.

You will be responsible for influencing the experience direction across multiple banking domains, helping to establish consistency, usability and design excellence while supporting the evolution towards AI-enabled and composable banking platforms.

This is an opportunity to work on some of the most complex and impactful challenges in financial services, covering lending, payments, deposits, cash management, liquidity, commercial banking, corporate banking and future platform capabilities.

Why This Role Matters

Banking is becoming increasingly digital, intelligent and interconnected. As a Lead Experience Designer, you will help shape how banks interact with technology across some of their most important business processes.

Your work will influence not only individual products, but the coherence and usability of experiences across an entire banking platform, helping customers navigate complexity with confidence while enabling Finastra's vision for the future of banking

What will you Contribute :

Shape Experience Strategy

• Define and evolve experience principles across the Universal Banking portfolio.
• Partner with Product Management to influence product strategy and roadmap decisions through a user-centered lens.
• Contribute to long-term experience vision and ensure consistency across domains and products.
• Advocate for customer and user outcomes throughout the product lifecycle.

Simplify Complex Banking Journeys

• Translate sophisticated banking workflows into intuitive user experiences.
• Design solutions for complex operational, decisioning and servicing journeys.
• Identify opportunities to reduce friction, improve efficiency and increase user confidence.
• Balance user needs, commercial requirements and technical constraints.

Drive Design Excellence

• Lead end-to-end experience design activities from discovery through delivery.
• Create user journeys, workflows, wireframes, prototypes and high-fidelity designs.
• Establish and promote best practices in interaction design, usability, accessibility and information architecture.
• Contribute to and evolve shared design systems and experience standards.

Partner Across Functions

• Work closely with Product Managers, Architects, Engineers and Business Analysts to define and deliver high-quality solutions.
• Provide design leadership across multiple initiatives and product areas.
• Facilitate workshops and collaborative design sessions with internal and external stakeholders.
• Build strong relationships across global teams and influence without direct authority.

Design for the Future

• Explore emerging design patterns enabled by AI, automation and intelligent assistants.
• Help define human and AI interaction models within banking experiences.

Identify opportunities to modernize and improve existing experiences through innovative approaches and technologies

Qualification and Experience Required :8+Yrs

Essential Experience

• Significant experience in UX, product design or experience design roles within enterprise software environments.
• Should have experience designing complex, workflow-driven applications.
• Strong expertise across interaction design, information architecture and user-centered design methodologies.
• Experience working within agile product development organizations.
• Ability to communicate and present design concepts to diverse stakeholder groups.
• Strong facilitation and collaboration skills.

Highly Desirable

• Experience within banking, financial services or fintech.
• Experience designing solutions for corporate banking, commercial banking, lending, cash management, liquidity management or payments.
• Exposure to SaaS and cloud-native platforms.
• Experience designing AI-assisted user experiences and intelligent workflows.
• Familiarity with platform, ecosystem and composable product approaches.

Personal Attributes

• Naturally curious and empathetic.
• Comfortable operating in ambiguity and helping shape direction.
• Able to challenge assumptions constructively and influence decisions through insight and evidence.
• Strong systems thinker who can balance detailed design execution with strategic outcomes.

Passionate about simplifying complexity

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well-being: Access confidential one-to-one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive-inside and outside of work.

Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*

Sustainability: Paid time off for volunteering and donation-matching opportunities to support causes that matter to you.

Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra-open to everyone who wants to participate and contribute.

Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

*Specific benefits may vary by location.

At Finastra, each individual is unique-bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.