Senior Engineer (Certificate Management & Platform Operations )

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission-critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

Reporting to the Manager, Infrastructure & System Operations, the Senior Engineer - Certificate Management & Platform Operations will possess hands-on experience with the administration, configuration, automation, and support of Venafi Certificate Management Platform and Public Key Infrastructure (PKI) Services and will be responsible for the maintenance, development, governance, and day-to-day operations of the enterprise certificate management ecosystem.

The candidate should have experience working in a diverse enterprise technology environment supporting critical security and infrastructure services and will provide technical leadership, engineering expertise, and strategic guidance in designing, implementing, automating, and supporting Venafi and enterprise certificate management solutions while aligning with industry best practices, security standards, compliance requirements, and operational excellence objectives.

The role will also be responsible for researching, planning, coordinating, and implementing automation, platform enhancement, governance, and modernization initiatives that improve service reliability, scalability, security, and operational efficiency.

Responsibilities & Deliverables

Your deliverables as a Senior Engineer - Certificate Management & Platform Operations will include, but are not limited to, the following:

• Own and manage the complete certificate lifecycle including issuance, renewal, replacement, revocation, discovery, deployment, and retirement of enterprise certificates.
• Administer, configure, maintain, and continuously improve the Venafi Certificate Management Platform, associated PKI services, and related integrations.
• Design, develop, and implement automation solutions using PowerShell, Python, APIs, and workflow automation tools to improve efficiency and reduce manual intervention.
• Collaborate with Infrastructure, Network, Security, Cloud, Application, and DevOps teams to deliver secure, scalable, and compliant certificate management services.
• Participate in the full service lifecycle including requirements gathering, design, implementation, testing, deployment, operational support, and continuous improvement.
• Develop and maintain technical standards, operational procedures, governance controls, and knowledge documentation for certificate management services.
• Support cloud-based certificate management solutions across Azure, AWS, Kubernetes, and modern application environments.
• Monitor certificate health, availability, compliance posture, and service performance while proactively identifying and mitigating operational risks.
• Lead troubleshooting and resolution of certificate-related incidents, service interruptions, and platform issues, including participation in Major Incident Management activities.
• Conduct root cause analysis and implement corrective and preventive actions to eliminate recurring issues and improve service resilience.
• Support internal audits, external audits, regulatory reviews, and security assessments by providing audit evidence and compliance reporting.
• Develop dashboards, KPIs, service metrics, and executive reporting to demonstrate service health, operational effectiveness, and risk reduction.
• Participate in Change Management, Problem Management, Incident Management, and Service Request Management processes in alignment with ITIL best practices.
• Evaluate new technologies, platform capabilities, and industry trends to support Finastra's certificate management roadmap and modernization strategy.
• Drive self-service capabilities, platform integrations, and automation opportunities to increase service maturity and customer experience.
• Maintain production and non-production environments while ensuring platform stability, security, and compliance.
• Mentor junior engineers and contribute to capability development, knowledge sharing, and operational excellence initiatives across the team.

• Embed AI into project delivery to drive productivity, automate routine activities, strengthen decision quality through trusted data, and deliver continuous process improvement while applying appropriate human judgement.

Education

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Engineering, or related discipline.

Required Experience

• 5+ years of hands-on experience supporting Enterprise Certificate Management Platforms, PKI Services, or Cybersecurity Infrastructure Platforms.
• 3+ years of hands-on experience administering and supporting Venafi Certificate Management Platform or similar enterprise certificate management solutions.
• Strong understanding of SSL/TLS certificates, Public Key Infrastructure (PKI), cryptography fundamentals, and certificate governance practices.
• Experience supporting business-critical enterprise applications in large-scale global environments.
• ITIL Foundation Certification or equivalent experience in Service Operations, Incident, Change, Problem, and Release Management processes.

Behavioral Competencies

• Demonstrates strong ownership and accountability.
• Automation-first and continuous improvement mindset.
• Strong analytical and problem-solving abilities.
• Excellent stakeholder management and communication skills.
• Ability to operate effectively in high-pressure environments.
• Customer-focused with a commitment to operational excellence.
• Strong governance, compliance, and risk awareness.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well-being: Access confidential one-to-one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive-inside and outside of work.

Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*

Sustainability: Paid time off for volunteering and donation-matching opportunities to support causes that matter to you.

Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra-open to everyone who wants to participate and contribute.

Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

*Specific benefits may vary by location.

At Finastra, each individual is unique-bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.