Program Research Associate

We’re changing the way people connect to social care.

At Findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.

As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.

As a Program Research Associate, known internally as a Curator, you’ll play a vital role in powering the Findhelp SaaS platform by ensuring the social services listed are accurate, up-to-date, and meet our high standards for inclusion. Your day-to-day work will directly impact people seeking help across the country. You’ll verify existing program data, research and add new resources, and respond to user requests, often digging into websites, making calls, and writing emails to gather essential information. You'll thrive in this role if you're detail-oriented, naturally curious, and energized by work that supports a bigger mission. You'll also gain hands-on experience using our internal tools, collaborating in a supportive team environment, and building skills that grow with your career. If you're someone who communicates clearly, loves solving puzzles, and wants to contribute to our mission we want to hear from you.

Responsibilities and Duties:

• Verify and maintain existing program data according to findhelp’s standards and procedures.
• Research and add new organizations and programs that qualify to be added to the network, including but not limited to researching the internet and calling/emailing organizations for more information.
• Respond to external requests received in our ticket management system and play an integral role in troubleshooting platform requests.
• Work efficiently within all Curation systems and tools.
• Participate in team meetings and contribute to a positive culture.

Qualifications:

• Skilled in attention to detail with an ability to efficiently prioritize tasks.
• Able to successfully navigate change.
• Adept at learning new skills.
• Stays curious and is willing to ask the difficult questions to get the right answers.
• Data driven with the capability to make good decisions in ambiguous situations.
• Great written and verbal communication skills with the ability to give and receive feedback.
• Self driven to complete tasks with little oversight.

We value being together: We believe being together enables stronger relationships, collaboration, and culture.

This position is in office and candidates must be located in Austin, Texas.

Perks at Findhelp

• 401k & equity grants
• Free food and onsite gym at our Austin HQ
• Paid parental leave
• Competitive PTO & 10 paid holidays
• Comprehensive Medical, Dental, and Vision insurance with 100% company-paid coverage for employee only coverage
• Dog-friendly office in Austin HQ
• 24/7 access to telemedicine and counseling
• Book Purchasing Program

We’re building a diverse, inclusive team

You’re welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities.

Here are some of the ways we support our staff:

• Culture Committee
• Leadership Development Training
• Paid Volunteering Time