NetApp Storage Engineer | Sintra

Main tasks

• Monitor services and infrastructure in a 24/7 operational environment, ensuring system availability and performance;
• Perform alert monitoring (e.g., CPU spikes, storage bursts), analyzing and reacting to incidents in a timely manner;
• Manage incidents by tracking, updating, and closing alerts, ensuring proper follow-up after resolution;
• Contact customers to validate alerts and act accordingly, ensuring clear communication and alignment;
• Open and manage support tickets with NetApp via SmartSolve, assigning and following up on cases until resolution;
• Perform first-line technical activities related to NetApp environments, ensuring initial diagnosis and support.

Requirements

• Experience in monitoring IT services and infrastructure environments;
• Experience in incident management and alert handling;
• Basic knowledge or experience with NetApp technologies;
• Familiarity with ITSM tools and ticketing systems;
• Ability to work in a 24/7 support model;
• Strong communication skills and customer interaction experience;

Other requirements

• Fluent in English;
• Ability to simplify complex problems and obtain a workable solution;
• Customer focus and service delivery;
• Availability to work in EU.