Autonomous Operations Business Developer (FI)

Enterprises everywhere are overpaying for managed services - paying millions every year for IT operations staffed by people who spend 80% of their time on noise. Firemind has built the alternative. Autonomous Operations resolves infrastructure incidents with AI - detecting, diagnosing, and fixing in minutes, without a ticket queue or an on-call rota. It is live in production with customers today, resolving around 90% of incidents without human touch.

Firemind is now building the commercial motion to take this to market at scale in the UK. We are looking for a relationship-led commercial operator who opens doors on the strength of operational credibility, wins through trust, and ideally arrives with a customer in their network on day one.

Firemind has built an AI operating engine that runs enterprise IT estates autonomously, live in production for many customers today, resolving around 90% of incidents without human touch - removing the need for a traditional MSP. We are an AWS Premier Tier partner, an Anthropic Authorised Reseller, and an NVIDIA embedded partner, and our AI Transformation portfolio (including Claude Enablement, Sandbox, Control Plane, Build Sprint, and AI FinOps) helps enterprises adopt AI safely, inside their own technology estate.

Responsibilities

• Map the Finnish enterprise IT market and focus on the accounts where Autonomous Operations can make the biggest difference.
• Build and deepen relationships with IT directors, CTOs and heads of infrastructure, starting with your existing network.
• Lead first customer meetings yourself, in Finnish. These should be conversations about the customer's challenges rather than product pitches, with the story adapted for CTOs, CFOs and boards.
• Guide opportunities to a pilot. Agree the pilot scope and success measures with the customer's team, and help steer security, procurement and legal reviews.
• Work with Firemind's senior commercial team to close deals.
• Plan and run Firemind events in Finland, such as breakfast sessions and roundtables. You'll own the guest list, the theme and the follow-up.
• Take an active, genuine part in Finnish IT forums and events and on LinkedIn.
• Adapt central marketing content for Finnish audiences, and share local customer stories and insights with the central team.
• Build direct relationships with Finnish IT media and analysts.
• Work with Finnish system integrators and cloud partners when they can help move a specific deal forward.

Job description

Firemind is looking for an Autonomous Operations Business Developer to lead our growth in Finland. Autonomous Operations is our AI-powered managed service. It detects, diagnoses and fixes infrastructure problems automatically. That cuts resolution times from hours to minutes and frees engineering teams from routine first-line work. The service is already running with customers.

This isn't a classic sales role. You'll be Firemind's face in the Finnish IT leadership community. You'll build trusted relationships with IT directors and CTOs, run our local events and community presence, and guide customers from first conversation to pilot. Our central marketing team provides the brand, campaigns and content. You own how that comes to life in Finland.

Think of it as being the commercial founder of Firemind in Finland. The role suits someone who wins through trust and long-term relationships rather than cold outreach, and who is already known in the Finnish IT director community.

The role starts with a Finland focus, with the opportunity to expand to the wider Nordic region as the business grows.

Job requirements

Must have:

• A background in Finnish tech consulting, managed services, cloud operations or IT outsourcing, followed by a move into sales or business development.
• Hands-on experience scoping, pricing and selling managed services or cloud operations contracts.
• Established relationships in the Finnish IT director community, ideally including contacts who would take a meeting with you at Firemind.
• A track record of taking a complex sale from first meeting to pilot or proof of concept.
• Confidence presenting to CTOs and IT leaders and answering technical questions without needing a technical colleague in the room.
• A relationship-led selling style. You win through trust and long-term account ownership.
• Experience making a company known in a market yourself, not only hitting a sales target.
• A genuine understanding of how AI is changing the IT services business.
• Native Finnish or full business fluency, plus strong English.

Nice to have:

• Experience organising IT leadership events, roundtables or breakfast sessions.
• Direct relationships with Finnish IT press or with analysts.
• Experience at a Finnish cloud or IT services company, or at a cloud provider's partner.
• Relationships with Finnish system integrators and AWS partners.
• Swedish language skills.