Cloud Systems Engineer

Cloud Systems Engineer

Cloud Systems Engineer

SUMMARY:

Our Cloud Operation team is expanding! We are seeking a multi-stack cloud professional to help us grow and maintain our public cloud environments. We are a tight-knit, customer-focused, and highly collaborative engineering team that emphasizes knowledge sharing, skill development, and technical excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Support new and existing VMware, KVM, and ProxMox virtualization environments underpinning multiple public clouds
• Support new and existing Cloudstack and vCloud Director environments in multi-tenant public clouds
• Develop and improve process and workflows leveraging DevOps and Automation best practices in an Ansible and Git environment
• Install, manage and maintain backup and DR infrastructure across Veeam and Zerto
• Monitor and optimize system performance and health across all supported systems
• Troubleshoot and resolve Tier 2 escalations across all supported systems
• Install, patch or upgrade, troubleshoot, and repair FirstLight owned systems as required
• Create and maintain high-quality systems documentation as required and/or appropriate.
• Perform special projects and other duties as assigned.
• Flexible work schedule required, may vary depending on needs of customer
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Participate in on-call rotation.

QUALIFICATIONS, KNOWLEDGE, and SKILLS :

• Must pass Background Check. Contingency for employment.
• A successful candidate will have experience in multiple technologies identified above, preferably in the same vendor stacks
• Minimum of three (3) years relevant experience; or equivalent combination of related education and experience. Prior work in a multi-tenant cloud environment is preferred
• Experience working in DevOps and Automation
• FirstLight strives for high integrity in all our dealings with customers, employees, and suppliers. A candidate must demonstrate this value system and represent that to customers in every engagement
• Ability to understand changing priorities and to act quickly and pivot from one task to another seamlessly

EDUCATION:

• Bachelor’s degree or equivalent preferred
• Vendor trainings and/or certifications in the identified product stacks preferred such as: Red Hat (RHCE), Microsoft (MCSE), CompTIA Linux+, Cloud (Azure, AWS, GCP)

BENEFITS:

• 401(k) matching
• Health insurance
• Paid time off

SCHEDULE:

• Monday to Friday (standard)
• On-Call Escalation Path as required for support activities (Rotational)

Work Location:

• Hybrid, with preference given to candidates who reside in the FirstLight footprint

About FirstLight:

FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.

FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.