Location
In office (Hyderabad)
Seniority
Architect · 15+ years exp
Visa
Sponsors visas in United States; no register of this country names it
First seen by Alion on Nov 10, 2026.
Overview
Company
Impact
Profile match
Firstsource Solutions is an Indian business process management company headquartered in Mumbai that provides customer experience, collections, back-office, revenue cycle and AI and data services to clients in healthcare, banking and financial services, communications, media, technology and retail. Established in 2001 and part of the RP-Sanjiv Goenka Group since 2012, it is listed on the NSE and BSE, reported revenues of about 1.08 billion US dollars for fiscal 2026 and runs centres in India, the US, the UK, the Philippines and other countries. It hires customer service representatives, revenue cycle billing specialists, patient financial advocates, quality auditors and AI engineers.
Job Summary:
We are seeking a commercially astute and technically exceptional Associate Director to bridge client relationships and world-class AI and Cloud engineering delivery. You will be the primary interface between strategic clients and our engineering teams - winning new mandates, co-designing solutions, and owning end-to-end delivery from ideation to production. With 15+ years of experience, you bring deep Python and Generative AI expertise, proven cloud architecture skills, and the gravitas to influence at the C-suite level while staying hands-on with modern agentic development tooling.
Key Responsibilities:
- Translate ambiguous client needs into structured, costed, and deliverable technical roadmaps.
- Architect end-to-end solutions: from ideation and PoC through to scalable production systems.
- Drive cloud-native design on Azure, AWS, GCP or hybrid platforms.
- Define reference architectures embedding Generative AI, LLMs, and agentic workflows.
- Lead multi-disciplinary teams of 10-20 engineers, leads, and architects across geographies.
- Establish and enforce delivery governance: agile rituals, quality gates, and risk management.
- Champion CI/CD, DevSecOps, and MLOps practices across all client programmes.
- Own program P&L, resource planning, and executive-level status reporting.
- Drive adoption of AI coding agents (GitHub Copilot, Claude Code, Amazon Q) to accelerate delivery.
- Embed Generative AI capabilities (LLMs, RAG pipelines, multi-agent systems) into enterprise products.
- Design and deploy AI agent workflows using tools such as GitHub Copilot, Claude Code, and similar platforms.
- Evaluate and adopt emerging agentic frameworks (LangChain, Agent Core, CrewAI, etc.) to accelerate delivery.
- Champion responsible AI practices including governance, safety, and model observability.
- Build, mentor, and grow a high-performance team of engineers and technical managers.
- Manage a complex stakeholder matrix: internal leadership, client sponsors, and delivery partners.
- Influence without authority across business units and geographies.
- Foster a culture of innovation, accountability, and continuous learning.
Qualifications & Experience:
- 15+ years in software / AI engineering; 6+ years at senior leadership or Associate Director level.
- Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
- Demonstrated track record of building and shipping end-to-end applications across the full SDLC.
- Full lifecycle ownership: ideation - architecture - engineering - production - optimisation.
- Proven cloud architecture and deployment across at least one hyperscaler.
- Demonstrable track record of winning and delivering large-scale client engagements.
- Strong commercial acumen: P&L ownership, proposal writing, SOW and contract management.
Skills
Cloud, Generative AI, Python
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