Tech Lead, Software Development Engineering

Calling all innovators - find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Marketo Expert do?

At Fiserv, a successful Manager Application Support I ensures the smooth operation and maintenance of the Marketo platform while managing our IP and domain reputations. This role is crucial in overseeing the implementation of new platforms, troubleshooting, and resolution of technical issues, and collaborating with various teams to enhance application performance and reliability. It aligns with our mission to deliver exceptional service and support to our clients, reinforcing our role as partners in possibility.

What you will do:

· Lead and manage a team to provide expert-level support for business applications.

· Troubleshoot and resolve complex application issues and escalate when necessary.

· Monitor application performance and lead initiatives to improve efficiency and reliability.

· Develop and maintain detailed documentation of support activities and procedures.

· Provide mentorship and training to team members.

· Collaborate closely with development teams to ensure seamless application support.

· Adapt responsibilities as needed to accommodate evolving business requirements.

What you will need to have:

· 5+ years of experience working within the Marketo automation platform.

· 6+ years of experience in the industry.

· Extensive project management-related experience.

· Hands-on experience working at an agency covering Fortune 500 client accounts or within an internal email department of a Fortune 500 firm managing a campaign portfolio.

· Bachelor’s degree in computer science, Information Technology, or a related field, and/or equivalent military experience.

· Excellent verbal and written communication skills.

· Exceptional organizational and time management skills.

· Ability to prioritize and manage multiple, parallel project deadlines in a cross-functional team environment.

· Knowledge of database management concepts and best practices.

What would be great to have:

· Marketo certification.

· 5+ years of experience with Salesforce CRM and understanding of the lead-to-customer journey.

· 4+ years of experience with Marketo Revenue Cycle Model/Revenue Cycle Explorer.

· Strong team building, leadership, strategic and tactical planning skills.

· Analytical thinking and ability to exercise independent judgment and discretion.

· Exposure to Adobe Marketing Cloud - Adobe Marketo.

· Exposure to Salesforce for contact management.

· Exposure to SQL Server, SQL, MySQL, or PostgreSQL.

· Experience with Azure Blob Storage.

· Experience in marketing within B2B & B2C spaces.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.