Learning & Development Manager - Operations & Technical Learning

Overview

Are you passionate about driving learning initiatives that empower teams to reach their full potential? As the Learning and Development Manager - Operatons & Technical Learning, you will own and manage learning programs and processes that build critical operational and technical capability across the organization. You will partner with business leaders, subject matter experts, presenters, vendors, and the broader L&D team to translate business needs into high-quality learning experiences that are relevant, practical, and aligned with company priorities. The role will focus on developing the cultural, technical, and professional skills that matter most to our teams. This will be accomplished through coordinated interactions with our business subject matter experts.

Apply now and transform your career with us.

What you will be doing

Learning Program Strategy, Planning and Delivery

• Own operations and technical learning programs from concept through delivery and evaluation. Ensure programs connect to broader company strategy, operational priorities, and talent needs.
• Identify learning priorities based on business needs, operational challenges, workforce capability gaps, and company initiatives.
• Lead project teams to ensure the effective development and delivery of learning, events, experiences and programs. Work with program managers in the development and management of detailed project plans for each learning program or event.
• Translate business needs into clear program objectives, learning outcomes, agendas, and content priorities.
• Establish content and presenter evaluation processes.
• Evaluate curriculum of programs and determine ways to increase the effectiveness of established and developmental training efforts. Determine the appropriate mix of topics, presenters, SMEs, activities, and learning methods.
• Develop annual and/or rolling program calendars based on business priorities and audience needs.
• Recommend when existing programs should be refreshed, expanded, consolidated, or retired.

Operational Learning Plans and Career Paths

• Build, manage, and leverage positive, collaborative partnerships with subject matter experts, business leaders, and peers to translate best practices and established procedures into learning content.
• Develop strategy to define and organize learning content into trackable competency categories. Evaluate learners' strengths and where additional mastery is Develop competency-based career paths.
• Work with L&D team members to track and monitor learning plans in company learning management system.
• Champion and drive adoption of operations learning plans and career paths across the organization by educating, engaging, and influencing leaders, employees, and HR partners on their value and benefits; build awareness and commitment to ensure learning plans are actively supported and used as a tool for employee development, career growth and retention.

Additional Duties

• Create engaging learning activities and course content for in-person and online curricula, and other programs as needed.
• Research learning industry trends, methodologies, and best practices to integrate those into professional application.
• Provide input into learning strategy and plan, including continual evaluation of the current state to inform strategy for the future.
• Evaluate and prioritize tasks in a fast-paced environment.
• Leverage market research for learning innovations, new technologies, and benchmarks to create and deploy leading practice learning experiences.
• Maintain knowledge of Company’s values, initiatives and strategic plan.
• Perform additional assignments per management’s direction.

What we are looking for

• Bachelor's Degree required.
• 10+ years related experience required.
• Experience working within the heavy civil construction industry required.
• Experience leading team of 3+ individuals.
• Significant end-to-end project/program management experience in successfully conceptualizing, planning, managing, delivering, and monitoring multiple, concurrent, and complex work streams in a matrixed organization with aggressive timelines.
• The ability to present to large groups, facilitate and/or co-facilitate existing and future professional development training sessions.
• Strong organizational skills, creative thinking skills, and curriculum planning ability.
• Strong leadership and interpersonal skills.
• Ability to work autonomously and effectively in a fast-paced, complex environment.
• Demonstrated analytics experience; ability to analyze and synthesize both quantitative and qualitative data from multiple sources to identify themes and develop compelling recommendations.
• Strong critical thinking ability to identify interdependencies between issues, data, and outcomes.
• Established track record for taking a consultative approach to designing and delivering innovative learning programs with measurable business results that meet stakeholder needs.
• Proven ability to communicate ideas and insights in person, virtually, and in writing, succinctly and with impact, understanding what is relevant vs. what is "noise" to audiences at all management levels.
• Strong relationship building and stakeholder management skills, including with senior leaders.
• Strong command of MS Office skills and experience with eLearning authoring tool such as Articulate or Captivate.
• Ability to travel 20-30%, on average to program, project and district location.

Why work for us

Some of the benefits you may be eligible for as an employee are:

• Comprehensive compensation package and paid time off program
• Industry leading 401(k)/RRSP
• Medical/Extended Health Care, Dental, Vision and/or Provincial Medical
• Wellness benefits & Employee Assistance Program
• Tuition Reimbursement Program

We are an EEO/ADA/Veterans employer.

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