Technical Project Manager

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

Key Responsibilities

1. Daily Program and Customer Operations

• Own daily execution rhythm for Hitachi customer program, including program dashboard, issue list, action tracker, risk log and escalation follow-up.
• Lead regular customer / internal review cadence, prepare meeting minutes, action lists, status reports and escalation summaries.
• Support customer delivery, quality, engineering readiness, change implementation and operational priorities with clear ownership and closure timeline.
• Translate customer requests into internal cross-functional actions and ensure disciplined follow-through.

2. Japanese Customer Communication

• Serve as a key communication bridge with Hitachi Japan stakeholders and customer contacts.
• Lead or support customer meetings in Japanese, English and Chinese as required.
• Prepare customer-facing reports, technical summaries, issue updates and management-level presentations.
• Ensure customer concerns are communicated accurately and responded to with clear technical and operational actions.

3. Cross-functional Program Coordination

• Coordinate Program, Manufacturing Engineering, Product Engineering, Test Engineering, Quality, Operations, Supply Chain, Procurement, Planning, IE and Equipment Engineering.
• Drive alignment on priorities, action owners, due dates, resource requirements and escalation needs.
• Facilitate problem solving across delivery, quality, material, process, fixture, equipment and production issues.
• Ensure decisions, risks and action closures are visible to stakeholders.

4. Manufacturing Engineering Technical Leadership

• Provide technical leadership and coordination across SMT, wave soldering, auto soldering, conformal coating, battery pack assembly, mechanical assembly and manufacturing process design topics.
• Work with engineering teams to review process readiness, DFM/DFA/TSA risks, process windows, fixture/tooling readiness and production control methods.
• Support engineering change implementation, process validation, customer technical responses, defect reduction and yield improvement activities.
• Challenge process risks and ensure robust corrective / preventive actions are defined and closed.

5. Issue Management, RCA and Continuous Improvement

• Lead structured closure of customer-impacting or production-impacting issues using 8D, Fishbone, 5 Why, DOE, SPC and CAPA discipline.
• Coordinate failure analysis, containment, root cause confirmation, corrective action and preventive action implementation.
• Drive yield improvement, process capability enhancement, defect reduction and continuous improvement actions.
• Escalate critical issues with clear impact, risk, owner, due date, recovery plan and decision required.

Qualifications

1.Education

• Bachelor’s degree or above in Electronics Engineering, Mechanical Engineering, Manufacturing Engineering, Industrial Engineering, Automation, Materials Engineering, or a related discipline.

2.Required Experience

• Minimum 8 years of experience in Manufacturing Engineering, Technical Program Management, NPI, Customer Program Operations, or cross-functional engineering leadership within an EMS or electronics manufacturing environment.
• Proven experience leading complex customer programs and coordinating cross-functional teams to achieve quality, delivery, and operational objectives.
• Strong understanding of manufacturing processes, engineering change management, issue resolution, and production readiness activities.

3.Preferred Experience

• Experience supporting Japanese customers in an EMS or electronics manufacturing environment.
• Exposure to one or more manufacturing disciplines, including PCBA/SMT, soldering processes, conformal coating, battery assembly, mechanical assembly, testing, or manufacturing process engineering.
• Experience driving engineering change implementation, manufacturing readiness reviews, quality issue resolution, and customer escalation management.
• Familiarity with NPI processes, process validation, yield improvement, and continuous improvement methodologies.

4.Language

• Business-level Japanese communication skills required; JLPT N1 preferred.
• Strong business English communication skills.
• Fluent Mandarin Chinese communication skills for local factory coordination.

5.Tools & Methodologies

• Working knowledge of structured problem-solving and quality methodologies, including 8D, Fishbone, 5 Why, DOE, SPC, PFMEA, Control Plan, and CAPA.
• Familiarity with DFM/DFA principles, process validation, manufacturing risk assessment, issue tracking, and customer reporting.
• Ability to interpret engineering data, assess manufacturing risks, and effectively communicate technical recommendations to both customers and internal stakeholders.

Job Category

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).